Substitute Teacher Customer Service

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OBJECTIVE

Management Sales Professional looking to utilize my education and experience.

I am an energetic leader that brings excitement and inspiration to everything I do. I take a creative approach to enacting tried and true methods, but am also prepared to think outside the box when the situation calls for it. My communication skills provide an active listener that translates technical information for maximum comprehension.

Major strengths include strong team leadership, public speaking, conflict management, customer service, team building, punctuality, accountability; as well as supervisory skills including scheduling, budget allocation, inventory analysis, company communication, policy interpretation, training, hiring, and termination

SKILLS

Microsoft Office Suite; Excel, PowerPoint, Word

Employee Relations

Talent Development

Sales Leader

EDUCATION

Old Dominion University – Norfolk, VA Bachelor of Science - Communications May 2010

MICHAEL GALOPPA

ACCOMPLISHED MANAGER, COLLEGE EDUCATED; LOOKING TO UTILIZE MY EDUCATION AND COMMUNICATION EXPERIENCE IN A NEW SETTING.

EXPERIENCE

TOTAL WINE & MORE JUNE 2017 – CURRENT

SUPERVISOR

Supervised sales staff on the sales floor and conducted team training.

Received and audited merchandise from vendors and corporate distribution.

Set planograms for monthly sales objectives and new product releases.

Replenished merchandise through generating pull lists using PDA software.

Cicerone certified September 2017 for beer service.

HHGREGG AUGUST 2010 – APRIL 2017

GENERAL MANAGER

Supervised all aspects of staff in areas of support, operations, sales, and management.

Responsible for all paperwork for audits; utilized Microsoft Office Suite.

Assisted with product knowledge through training associates to be self-sufficient and accountable to provide a professional and effective presentation.

Responsible for maintaining documentation in relation to shipping and receiving, sales and returns, P&L, and associate attendance.

Set planograms and set merchandise for the Grand Opening of a new store.

Utilized ADP Staffing, LinkedIn, and canvassing for talent acquisition.

VIRGINIA BEACH CITY PUBLIC SCHOOLS JANUARY 2010-JUNE 2010

SUBSTITUTE TEACHER

TARGET MARCH 2009- DECEMBER 2009

LOGISTICS TEAM MEMBER

Maintained store presentation by properly replenishing my area of responsibility.

Responsible for inventory control utilizing company PDA software.

Certified in forklift, power jack, and pallet jack operation.

Received “Employee of the Month” November 2009 for exceptional job performance.

References available upon request.

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