Sabra L. Taylor

Phone 469-***-**** • Dallas, TX 75249 • adu5pv@r.postjobfree.com

Profile Summary

Professional and proficient Scheduler/Receptionist and Information Clerk with recently updated training in MS Office and Financial Planning. Seeking a position where I can continue to produce excellent results while producing top quality results.

Summary of Accomplishment

History of punctuality and consistent attendance, carrying out assignments as requested and providing top quality results.

Ability to train co-workers with patient and understanding of customer’s needs.

Core Competencies

Excellent Customer Service

Problem Solver

Medical Records

Insurance Verification

G-Gastro Medical Systems

Supervised Personnel

Precertification/Insurance

Financial Planning

MS Office (Word, Excel)

Professional Experience

City Square with AmeriCorps Dallas, TX 05/23/2022-08/12/2022

Driver

Assist with driving to different location to delivery free meal for kid summer program

Excel Home Health Service Dallas, TX 12/2019 –10/ 2020

Home Health Aide

Assist patient with bathing. Toileting laundry, shopping, dressing, meal preparation and assist with

Medication, routine hair/skin care, cleaning, doctors appointment, conversation and laughter.

Texas Digestive Disease Consultants – Dallas, TX 10/97 – 06/15

Scheduler

Answered phones, scheduled patient appointments and tests, explained procedures and provided patient support regarding procedures.

Verified insurance, entered patient information into data base, and helped resolve problems regarding insurance claims, collection of copayments, and general support for office staff.

Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.

Compiled and recorded medical charts, reports, or correspondence.

Received and routed messages or documents, such as laboratory results, to appropriate staff.

Greeted visitors, ascertained purpose of visit, and directed visitors to appropriate staff.

Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

Maintained medical records, technical library, or correspondence files.

Transmitted correspondence or medical records by mail, e-mail, or fax.

Transcribed recorded messages or practitioners' diagnoses/recommendations into patients' medical records.

Knowledge of G-Gastro electronic medical records and scheduling system, light training on Epic.

Baylor University Medical City – Dallas, TX 10/85 – 10/97

Registration Clerk

Interviewed patients to obtain information for admissions including name, address, contact information, and insurance coverage.

Identified and resolved inconsistencies in responses by means of appropriate questioning or explanation.

Ensured payment for services by verifying benefits with the person's insurance provider or working out financing options.

Identified and reported problems in obtaining valid data, following up via phone or in person with appropriate staff and medical providers.

Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.

Unit Secretary 08/82 – 10/85

Answered telephones, directed calls, and took messages in a high traffic area of the hospital

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Inventoried and ordered materials, supplies, and services.

Completed work schedules, managed calendars, and calendared appointments.

Monitor and direct the work of clerical staff.

Trained other staff members to perform work activities, such as using computer applications.

Education, Training and Community Outreach

Richland College – Dallas, TX Computer Applications Certificate, (12.0 CEU) 6/2017

MS Office 2013: Word, Excel, Internet Explorer, Outlook, Windows 8.1

Financial Planning Certificate, (2.0 CEU) 6/2017

My Sister’s Keeper – Volunteer – Henry Wade Juvenile Detention Center (mentor/support)

Highland Park Food Pantry (distribute food and services in the community)

Skyline High School (Diploma) – Dallas, TX

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