Administrative Assistant Customer Service
Resume:
Felicia Scott
Saginaw, MI *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Administrative Assistant
Hope Network - Saginaw, MI
October 2022 to Present
Check in/ out consumers, get bp, weight, height and set them up with med providers for appts., Answer phones, set appointments, light billing and input auths for billing. Fax coordination of care and taxi vouchers. Light cleaning and sanitizing.
Medical Office Specialist
HCA Healthcare - Overland Park, KS
July 2019 to November 2021
1. Responsibilities
My daily duties included the following: opening the office, unlock doors, tidying up the reception area, print demo forms for the next day. Checking in/out patients. Answering phones, sending faxes. Accomplishments
I love making sure the patient is number one priority. Taking care of the office duties gives me satisfaction that I'm doing my job well.
Skills Used
Used a fax machine, computer, Microsoft Word, ecw, phones. Housekeeping
Delmar Gardens - Lenexa, KS
June 2013 to March 2014
Responsibilities
Clean and sanitize employee restrooms, vacuum halls and sanitize railings, clean residents' rooms, clean dining rooms, stock cart for next day,deep clean when necessary. Accomplishments
I loved how I made the resident's happy and satisfied. Sometimes a resident was very picky and I would do my job to make sure they felt more comfortable, or if one needed something I would go out of my way to get whatever was needed for them.
Skills Used
Communication was a important skill, because you needed to make sure you and the resident understood each other. Cleanliness was the most important skill of all because you had to make sure you disinfected the right way so no one gets sick. Also teamwork was another skill because if someone needed help I would go and help the other housekeepers, or if someone called in sick so you need to split rooms and cover for anyone.
cashier
JB's One Stop - Lenexa, KS
August 2012 to April 2013
Customer service, cashier, cleaned, stocked shelves. Housekeeper
Overland Park Nursing and Rehab - Overland Park, KS August 2010 to December 2011
Cleaned rooms, offices, bathrooms, dining area, trash, also did laundry and activities. Custodian
A!bm - Saginaw, MI
2007 to 2008
Cleaned law firm, took care of trash, dusting, cleaned bathrooms, kitchens, dishes, mopped and vacuumed.
Cashier/Customer Service
Mcdonalds - Saginaw, MI
August 2003 to March 2007
Cashier, prepared orders, cleaned
Education
Medical office
Skills
• Problem-solving
• Flexibility
• Team Work
• Reliability
• eClinicalWorks
• Medical office experience
• Medical receptionist
• Medical scheduling
• EMR systems
• Insurance verification
• HIPAA
• Medical terminology
• Medical Records
• EHR systems
• Patient service
Certifications and Licenses
High school diploma
June 2005 to Present
High school diploma
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