Customer Service Computer Operator
Resume:
Fatima Shahzad
Bolingbrook, IL *****
adu5pd@r.postjobfree.com
I am interested in customer relations & administrastraion . Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
PersonalizationMall.com - Bolingbrook, IL
November 2022 to Present
Take high volume calls on site in the call center. Process emails & provide extra ordinary customer satisfaction to our clients.
Customer Service Representative
Arise Virtual Solutions Inc - Remote
August 2020 to Present
I have worked with Arise Virtual Solutions Inc. for past few months during the pandemic from home . I worked with Agero Road side assistance & Infinity Comcast & provided excellent customer service from the comfort of my home . I am seeking for a better opportunity in the near future. Bank Teller 2
Capital One Bank - Manhattan, NY
October 2006 to October 2009
• Process deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures.
• Awareness of fraud loss and check cashing guidelines as well as all security and transaction documentation requirements.
• Also responsible for the security of assigned cash limit of $35,000 which must be maintained and balanced within established guidelines.
• Greets customers/prospects in the lobby and on the phone.
• Compliances with all banking regulations.
• Maintains supply and sale of consignment items.
• Provide excellent customer service.
• Identifies and refer sales opportunities to platform staff. All other job duties as assigned.
• Have attended Relationship Banking training for further career build ups. Office Assistant/Customer Support
HDTV, Corporation - Brooklyn, NY
July 2005 to September 2006
• Corresponding with clients internationally & domestically via fax, e-mail & internet.
• Assisting customers with high level customer service quality.
• Communicating with customers about orders, updating online listing directories.
• Selling Strong1 Brothers Ltd. Products & providing HDTV Satellite Telecommunications services through global teleports all the world & broadcasting channels.
• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
• To Provide office management, supervision of office personnel and performs clerical duties to guarantee accuracy.
• Organizing company participation in trade shows and community events.
• Report Writing / Filing / Organizing / Briefing
• Other tasks as assigned.
Cashier/Customer Service
Apple Newsstand Store - Brooklyn, NY
October 2004 to June 2005
• Maintaining cash and sales book on a daily basis.
• Stock & inventory management, accounts payable and receivable.
• Buying wholes products/items & maintaining the store dealing with various types of customers.
• To process sales quickly and courteously.
• Operate cash register and scanner.
• Respond to telephone and e-mail requests and inquiries. Administrative Assistant/Customer Service Rep
Quick ways Logistics - Lahore
June 2004 to September 2004
• Office management, attending calls & making calls & attending meeting to represent the IT Company
& its products & software.
• Corresponded with clients and their cargo shipments on daily basis.
• Telemarketing new companies & following up existing clients via e-mail, fax & internet.
• Telephone/Computer operator & also wrote vouchers & letters on behalf of the company.
• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
• Assist other department staff members as needed.
• Held seminars for occasional events with the company. Education
BA in Arts
The University of The Punjab - Lahore
2000 to 2004
Skills
• Customer Service, Front Desk/Receptionist, Clerical/Administration. Live Help Chat etc
• Hindi
• Punjabi
• Telecommunication
• English
• Writing Skills
• Microsoft Outlook
• Administrative experience
• Microsoft Office
• Telemarketing
Additional Information
I am fluent in English & Bilingual in Urdu, Punjabi & Hindi Languages . For further references upon request.
Contact this candidate