MC

OBJECTIVE

I'm eager to put my quick typing skills and database management knowledge to use.

Contribute to the department's goals. To solve complex customer problems, active listening and sound judgment are employed. Customer Relations and Office Specialist with 7 years of experience in high-volume office settings who is detail oriented.

SKILLS

I’m able to adapt and adjust in any environment or situation. Impeccable customer care provider and Perficient with every task given. As a prior service member, I pride myself in the way I can adapt in any situation.

MIKAYLA COLLIER

MARKETING/BRAND STRATEGIST TECH SPECIALIST

EXPERIENCE

Section Host/Hookah Manger •Allure Lounge •08/22 -present.

Served alcoholic beverages as per Federal, State and Local standards.

Informed kitchen staffs about customer’s additional meal requirements and special requests.

Informed kitchen staffs about customer’s additional meal requirements and special requests.

Financial Intake •Toyota Financial Services • 10/21-6/22

Confirmed and accepted monthly payments from customers.

Utilized 5-6 systems simultaneously while on call with customers.

Demonstrated project management skills; experience using online project management tools for assignments and team communication.

Warehouse Lead • Americas Second Harvest • (Military Assignment) 1/21-3/21

Documented distribution flow, prepared delivery labels, and tracked shipment weights throughout the week. Operate forklift, pallet mover, swing-reach truck, and picker to transport, stage, and store delivery. Coordinate warehouse operations to support internal external customers, train new team members.

Emergency Relief Coordinator, The Greater Metro Atlanta, (Military Assignment) Decatur, Georgia Aug 2020 – January 2021

Facilitated testing for Metro Atlanta, residents assisted living homes and school districts.

Supplying PPE to nurses and other aid.

Emergency Relief • Second Harvest Food Bank • (Military Assignment)08/20- 07/20

Supplied and coordinated the community with essential supplies.

Inventoried 100% of the donated packages.

Transported deliveries throughout warehouse via electric pallet jack.

SIMULATOR INTERACTOR• SAIC (CONTRACT) • 08/2019 – 11/2019

Received tactical instructions from field supervisor and facility manager to successfully input all commands for correct movements for the company.

Inventoried 100% of the donated packages.

Created routes and virtual vehicular movements via military computer systems- according to formation, spacing, and speed to ensure safe travel for soldiers.

INBOUND SALES • THOMAS L. CARDELLA & ASSOCIATES • 12/2017 – 07/2018

Assisted 500 customers making positive credits to their billing accounts.

Maintained a solid work history and graduated at the top of my training class with a 98%

Created sales tracking tool using Excel, maintaining accurate records of monthly sales, and increasing call and data entry accuracy.

MILITARY & EDUCATION

Military (2014-2021) MGL(Machinegun Leaders Course) CLS (Combat Lifesaver Course), Safe Home and Computing Training, Military Resources in Emergency Management (FEMA), Food Service specialist training.

Technical Skills: Microsoft Office Suite (Excel, Power Point, Word, Outlook) Visual Basics (VBA) Business Objects Social Media Marketing ONESAF

• COLLEGE: SAVANNAH TECHNICAL SCHOOL 2018-22

PAINE COLLEGE ’15-16

• HIGH SCHOOL: MUNDYS MILL HIGH SCHOOL- GRADUATED