Sales Associate Customer Service

JASON CAYEA

adu5mm@r.postjobfree.com 315-***-****

PROFESSIONAL PROFILE

Leadership. Coaches and mentors team members, actively providing training and feedback which improves performance and enhances quality of work, positively affecting employee satisfaction and motivation.

Logistics & Operations. Understanding of policies and procedures as well as how to correctly use heavy machinery and asset protection measures, while also implementing continuous improvement action plans which streamline operations. Warehouse Management. Verifies inventory on orders and stock deliveries, strategizing staging processes, and preparing future workflow for more efficient and proactive project management, resulting in greater productivity and profitability. EXPERTISE

US VETERAN TRAINING & COACHING INTERVIEWING & HIRING INSTRUCTOR PERFORMANCE REVIEWS WORKPLACE SAFETY

PROFESSIONAL EXPERIENCE

Sales Associate ACR SUPPLY RALEIGH, NC MAY 2021-PRESENT

Providing excellent customer service for all internal and external customers through in- depth knowledge of HVAC products and company operations.

Receiving, fulfilling, and communicating status of orders, inventory counts and put away.

Delivering material for customers when needed

Warehouse Logistics Manager Thruway Fasteners Liverpool, NY 2019 – 2020

Held responsibility for all warehouse operations, including oversight of a medium-sized team across multiple levels and roles, focusing on increasing efficiency.

Ensured consistent and accurate payroll processes and on-time compensation, leading to reduced errors and more satisfied employees.

Interviewed candidates for open positions, carefully evaluating qualifications and ability to fit with existing culture for onboarding, to ensure seamless integration into the team.

Delivered regular employee performance reviews, giving guidance and correction where necessary, and mentoring to promote better on-the-job performance and a unified team.

Used heavy machinery to receive goods and materials from vendors, moving product to designated locations in an efficient and safe manner, continually safeguarding assets for better inventory control.

Logistics Operations Supervisor XPO Logistics East Syracuse, NY 2017 – 2018

Supervised team members during various inbound, city, and/or outbound freight operations to direct logistics and ensure seamless end-to-end delivery.

Ensured ability to meet established production goals through effective management of variables such as tonnage, payroll, and other logistic functions.

Arranged multiple conflicting schedules, resulting in the ability to account for all routes across shifts, as well as the capacity to meet operations objectives while also enforcing company and regulatory policies.

Coached and trained team members for professional growth and to align performance with internal policies and mission, actively encouraging people to continually raise the bar of performance and exceed expectations.

Monitored work quality, promoting consistent delivery of exceptional customer service through guiding team members on performance improvement and implementing continuous improvement action plans.

Managed tools, equipment, and heavy machinery including forklifts while actively following safety protocols and reducing on-the-job incidents. Senior Field Supervisor First Student Syracuse, NY 2008 – 2017

Managed bus drivers and implemented safety measures to promote on-the-job safety and reduce incidents and injuries, investigating where necessary to provide assessment and root cause analysis related to accidents, worker’s compensation, and injuries.

Delivered instruction on New York State Rules and Regulations for training new and existing drivers, breaking concepts down into actionable steps which promoted learning and retention.

Presented frequent PowerPoint presentations to drivers to evaluate situations for post- mortem, determine preventability, and discuss proactive measures to put into place which minimized future incidents and better managed risk.

Worked closely with parents to provide necessary information and to problem-solve about incidences, effectively addressing all concerns and increasing client confidence. Senior Airman Logistics United States Air Force Seymour Johnson Air Force Base NC, 1994-1999

Managed, organized, and secured equipment and supplies

Operated and serviced all machinery including 15k forklift

Documented and maintained equipment upgrades on network

Trained and managed all personnel on supply management

Monitored and controlled shelf-life for items in Supply Management Warehouse

Ordered and organized all parts for the F15-E Strike Eagle Fighter Jets

Supervised and managed all personnel for the 333RD Fighter Squadron

Supported Desert Shield/Storm in Air Expeditionary Force Four (Qatar)

Verified and controlled over one billion dollars of military weapons

Updated and monitored special projects on Air Force network

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