Salesforce Administrator Operations Associate
Resume:
Karen A Futterer
Grand Marais, MN
adu5lz@r.postjobfree.com
https://www.linkedin.com/in/sf-karen-futterer/
https://trailblazer.me/id/kfutterer
SUMMARY
Analytical, detail-oriented, and conscientious Salesforce Administrator with previous experience creating reports, ensuring data accuracy, user training, and documentation. Passionate about data analysis, problem-solving, and continuous learning in the Salesforce ecosystem. I’m ready to help improve your productivity, efficiency, and effectiveness while providing excellent customer service.
CERTIFICATIONS
Salesforce Certified Administrator 9/2022
Salesforce Platform App Builder 1/2023
EXPERIENCE
TALENT STACKER CAREER DEVELOPMENT PROGRAM
SALESFORCE ADMINISTRATOR
8/2022 - Present
Experience gathering and prioritizing requirements based on client feedback through weekly sprint sessions and communication with the necessary teams
Configured data integration and automations, including alerts, validation rules, and flows in response to business needs
Completed user interface customizations via lightning layouts and page layouts
Created reports and dashboards so users can easily see data that is most important and actionable
Provided concise, easily understandable solution documentation for user training
Pursuing ongoing professional growth by actively seeking out educational opportunities through Trailhead and other online resources and community groups.
STATE OF MINNESOTA – JUDICIAL BRANCH
COURT OPERATIONS ASSOCIATE
11/2014 -Present
Known as the “go-to” person for minor civil processing questions
3x Spot Award winner – given to employees who go above and beyond expectations
Trained judicial staff in proper procedures for the completion of Transcript Judgment cases
Accurately and efficiently process over 2,500 Default Judgment cases annually for Hennepin County, MN
Consistently use analytical and troubleshooting skills to resolve data inaccuracies
Provide outstanding customer service to court customers - both in person and via phone
ARROWHEAD REGIONAL CORRECTIONS
INFORMATION SPECIALIST
9/2005 - 11/2014
Awarded Clerical Employee of the Year in 2010
Consistently scored “Exceeds Expectations” on annual performance reviews
Ensured accuracy of online corrections data by working with probation staff and law enforcement to complete necessary updates and input all required fields
Timely preparation of pre-sentence investigation and other reports by actively anticipating the needs of probation officers and completing tasks in advance of due dates
Professional empathetic interaction with probation clients and other related stakeholders
Karen A Futterer – Page 2
Grand Marais, MN
adu5lz@r.postjobfree.com
MAURICES
MERCHANDISING SYSTEMS ANALYST
12/2002 – 7/2005
Successfully implemented innovative “Best Sellers” reporting tool which was used weekly, saving hours of research time for users
Trained users, as well as facilitated the implementation of new systems by creating accurate documentation and providing clear and concise communication to marketing and merchandising teams
Acted as liaison between IT and Merchandising when developing new retail systems
TARGET STORES
REPLENISHMENT OPTIMIZATION ANALYST &
NEW STORE SYSTEMS ADMINISTRATOR
3/1995 – 8/2000
Developed new reports and methods of researching company instock issues for new stores prior to and after their grand opening
Worked with IT on researching and resolving systems problems
Acted as liaison between stores, merchandising, marketing and other support areas
VOLUNTEER & RELATED EXPERIENCE
COOK COUNTY CURLING CLUB / BOARD MEMBER
2016 – present
Main organizer of annual bonspiel which accounts for approximately 30% of the club’s annual revenue.
Participation in monthly board meetings and running of the volunteer-supported club
SET OUT SCREEN PRINTING / OWNER/OPERATOR
2017- 2021
Designed product offerings and planned all tasks for a seasonal apparel business
Effectively merchandised and communicated brand to guests
Responsible for accurately completing all payroll and daily financial tasks
EDUCATION
St. Cloud State University: BS in Business Management, Graduated Cum Laude
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