Jackie Hansen

SUMMARY OF SKILLS

• Proficient in Microsoft office Suite: Word, Excel, Outlook

• Customer service focused

• Clear and effective communication; both verbal and written

• Team player dedicated to success

EXPERIENCE

Liberty Mutual

November 2018-October 2020

November 2021- September 2022

Customer Service

Take incoming calls from Safeco Insurance from Insured Customers, lien holders and mortgagees

Use of multiple computer programs to navigate customer files

Resolve billing issues, reinstating canceled policies, giving payment options

Take payments and update files

Qualfon October 2018- December 2018

Customer Service Sales

Took incoming sales calls from customer inquiring on phone services and products

Use of multiple computer programs to research the best options for customer

Made call backs to customers if needed

Premera Insurance, July 2018 – September 2018

Customer Service Training

• Trained to take calls for Bluecard, Benefits and transfer calls to appropriate extensions

• Learned how to look up and quote from medical software, look up codes for denial of benefits, and inform providers of what was paid and how it was applied

Liberty Mutual Insurance, May 2016 – December 2017

Insurance Assistant/Customer Service

• Responsible for handling inbound calls from Lien Holders and Adjustors in the Total Loss Department

• Processed paperwork, researched complex issues, problem solved and customer service

• Collected data prior to calling lien holders and customer to process relevant documents in order to receive payoffs and letters of guarantee to resolve claims

Whitewater Creek, December 2014 – May 2016

Evictions/Collections Specialist & Personal Assistant/Customer Service

• Responsible for various administrative tasks, including collections and evictions as well as handling multiple issues/situations from tenants

• Acted as personal assistant for the President of the company and made travel arrangements for employees

Strike Agent, June 2014 – August 2014

Security (Contract)

• Observe and report any unusual on goings during company disputes, collect and catalog evidence during labor disputes

Center Partners, October 2013 – April 2014

Customer Service

• Handled high volume inbound calls from customers in order to resolve any problems or issues due to orders or account inconsistencies

• Maintained good customer relationships and took notice if there were any fraud or misdoings within the accounts or orders

Industrial Sewing, August 2012 – July 2013

• Worked as an industrial seamstress making ergonomic pillows and cushions for medical companies

H&R Block, December 2012 – April 2012

Receptionist/Front Desk Coordinator (Contract)

• Responsible for filing and setting appointments for clients

• Customer service in person and on the phone

• Managed the lobby in assuring clients received the attention that they needed

EDUCATION

STRAYER UNIVERSITY - BS CRIMINAL JUSTICE, HOMELAND SECURITY (Honor’s List)

North Idaho College - AAS Law Enforcement (Deans List)

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