Antania Keene

Archdale, NC *****

adu5l4@r.postjobfree.com

+1-336-***-****

Knowledgeable and skilled Office Manager establishes and enforces policies to keep team members on-task and efficient. Quick learner confident with computer software and Microsoft Office applications.

Offering excellent schedule management, report writing and communication skills honed over a 20- year management and clerical career.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Retail Merchandiser

SPAR Group

January 2023 - Present

Skills: Merchandising - Planograms _ Digital Marketing - Retail - Customer Service

Account Executive

TTEC - USAA Bank Deposit Services

Remote Customer Service

November 2022 - December 2022

*Resigned with rehire to care for my mother*

SEINT Makeup Artist

January 2022 - Present

Skills: Relationship Building - Problem solving - Target Marketing - Key Account Building - Sales Growth - Policies and Procedures - Accounts Payable\Receivable - Training and Development - Marketing - Operations Management - Product Promotion - Sales Execution - Customer Service - Sales - Microsoft Office and Canva.

Office Manager

ValuePest.com of Guil-Rand - Thomasville, NC

April 2009 to June 2020

Planned and established office management systems, achieving enhanced organizational effectiveness and performance.

Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.

Implemented and monitored customer service standards for consistent interactions with guests. Implemented efficient workflow process improvement to enable more productivity without hiring additional staff.

Backed up front-line staff with expert handling of various common and complex administrative tasks. Directed department productivity by organizing and managing equipment procurement, plans, and operations.

Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.

Helped senior management develop effective policies and procedures for clerical staff and office operations.

Oversaw all aspects of office management, including HR functions, file management, and office inventory.

Administrative Assistant to the Assistant Superintendent

Davidson County Schools - Lexington, NC

February 2000 to September 2007

Proofread business documents to check spelling, grammar and compliance with office policies. Organized conferences and special events, including setting up the catering and preparing all supporting materials.

Maintained an efficient office environment by skillfully routing incoming and outgoing mail. Troubleshot problems with office equipment and software to help staff stay productive and on-task. Supported Assistant Superintendent by handling day-to-day needs and special projects with good multitasking and research skills.

Updated office calendar with new meetings, events and appointments to avoid overbooking. Documented payments and expenses to keep financial records current. Finished all tasks and job duties, adhering to deadlines to avoid delays. Required minimal oversight to complete job tasks, meeting all deadlines and goals.

Education

High School Diploma

Richlands High School - Richlands, VA

June 1987

Skills

• Human resources Accounts payable and

receivable

Office management Workflow optimization

software

Microsoft Office Financial reporting

Training and development Customer service

Conflict management Budget administration

Operations management Administrative support

• Management

• Office Administration

• Proofreading

• Purchasing

• Schedule Management

• Interviewing

• Negotiation

• Accounts receivable

• Account management

• Windows

• QuickBooks

• Process improvement

• Event planning

• Research

• Personal Assistant Experience

• Accounting

• Microsoft PowerPoint

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Office (10+ years)

• Direct sales (10+ years)

• Inside sales (10+ years)

• Accounts payable (5 years)

Assessments

Administrative support professional fit — Highly Proficient

June 2021

Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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