Heather Ramsey

Professional Resume

Tignall, GA *0668

adu5i5@r.postjobfree.com

+1-307-***-****

Most recent Office/Clinical Experience

Authorized to work in the US for any employer

Work Experience

Bank Teller

Pinnacle Bank - Lexington, GA

Present

I am currently a permanent part time teller. I handle basic transactions, deposits, withdrawals, looking up account information or irregularities, answer calls and questions, customer referrals, balance cash drawer, etc . I am a key carrier and I help verify large cash amounts and nightly deposits . Patient Advocate

Medassist, A Firstsource Company - Athens, GA

January 2020 to August 2021

Determining patient eligibility for Medicaid programs,assisting with the application process for Medicaid and SSDI. Phone calls,updating patient files, processing approvals and billing accounts . Human Resources Designee/ Medical Records /Administration Specialist Encompass Health - Cheyenne, WY

September 2018 to July 2019

My duties were to fax records to the correct physician, index received records, check field paperwork for errors, new hire paperwork and orientation, update all employee files, license verifications and updating employee training. I was also in charge of HR audits, maintaining branch files, updating the emergency binder, ordering office supplies, doing inventory for medical field equipment, booking employee trips and company cars as well as filing patients paperwork and answer and direct phone calls. PATIENT ADVOCATE/SCHEDULING TRAINER /ELIGIBILITY SPECIALIST HEALTHWORKS CLINIC

December 2014 to September 2018

I was responsible for training /supervising new hires for the scheduling office, scheduling patients using the Epic program. As well as screening phone calls, checking in patients, and assuring correct copay is collected for each visit. Also my responsibilities were opening and closing the clinic front reception area, signing out prescriptions, making patient files, updating patient data, and verifying insurance information for patients.

As an Eligibility Specialist: I determined sliding scale eligibility with the clinic for patients based on their income and tax documents, updated demographics and made sliding scale cards for the patients' proof of sliding scale eligibility.

FUNERAL ASSISTANT

SCHRADER FUNERAL

August 2013 to December 2014

I was responsible for receiving families at receptions, assisting in funeral and service arrangements, cremations, creating service folders and memorabilia for families. Also I would assist the director in the moving and preparing of the deceased, file client Information and Death Certificates as well as taking calls and messages.

PHLEBOTOMIST

BIOLIFE PLASMA SERVICES

August 2012 to August 2013

My main responsibility was performing phlebotomy for Plasmapheresis procedures, collecting samples, performing vitals on donors, processing eligible donors through our system, record keeping, filing, making donor charts and training new employees. Also performing set installation on auto- c machines and donor disconnects from the machines.

Education

High school or equivalent

Laramie County Community College

Red Cross training program

Skills

• Excel (Less than 1 year)

• Human Resources (Less than 1 year)

• Microsoft Office (3 years)

• MS OFFICE (Less than 1 year)

• Scheduling

• Microsoft Excel

• Outlook

• Word

• Medical Records

• Clerical

• Accounts Payable

• Administrative Assistant

• Data Entry

• Receptionist

• Venipuncture

• Phlebotomy

• Animal Care

• Epic

• Medical Office Experience

• Insurance Verification

• Customer Service

• Laboratory Experience

• Vital Signs

• Experience Administering Injections

• Vital Signs Experience

• Employee Orientation

• Clerical experience

Additional Information

Skills

Microsoft Office, Excel, Adobe cs5 (3 years), Human Resources SKILLS & ABILITIES Specific Skills:

Excellent communication and customer service skills, with multiple years of experience in customer service.

Ability to plan, organize and critically think when given difficult tasks and situations. Multiple years of experience working with phlebotomy and lab equipment. Multiple years working with a private cat rescue rehabilitating and caring for rescue animals. Base typing speed 50 WPM. Key Skills:

Communication - Works closely with donors and co-workers to insure safety and quality regulations are met.

Problem Solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

SKILLS Certified through Red Cross in phlebotomy.

Extensive job safety training in handling hazardous materials, as well as patient and donor safety. Trainer experience, to assist upper level management in insuring new hires received proper training in safety and protocol.

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