ANNA HARMON-JAMES

adu5i4@r.postjobfree.com 928-***-**** Globe, AZ 85501

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Community relations

Employee motivation

Loss prevention

Resourcefulness

Creative thinking

Hiring and recruitment

Customer service-oriented

Persuasive communication style

Flexible

Critical thinking

Multitasking

Branch Manager Vice President Bank of The West - Miami, AZ 01/2020 - Current Adhered to bank and legal guidelines for reporting, loan approvals, and money handling. Developed culture of success rewarding performance, productivity and sales results. Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads

Reduced bank losses by setting successful risk management policies. HR Relations, Admin, HR Recruiter Capstone Pinto Valley Mine - Miami, AZ 01/2014 - 11/2019 Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.

Brought in well-qualified, multifaced job candidates to fill open positions. Contacted all job applicants to inform of application status. Reviewed referral candidates and contacted qualified individuals to request applications. Negotiated candidate salaries and prepared employment contracts. Planned and executed recruitment events to bring in area candidates. Organized applicant drug tests and obtained results. Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.

Performed professional and technical recruiting in areas of skilled trade, finance and IT. Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.

Placed more than 25 candidates annually, including those seeking highly-targeted leadership positions. Filled 10 positions that were vacant for over a years time. Tracked personal and financial information of employees. Payroll Clerk, Office Manager, Warranty Admin Horne Dodge Chrysler Jeep Nissan - Globe, AZ 04/1998 - 01/2014 Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Summary

Skills

Experience

Resume Received

Efficiently handled any payroll discrepancies with employees. Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator. Onboarded new employees in time reporting and payroll systems. Managed payroll for temporary, hourly, and salaried employees. Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Processed rehires, transfers, terminations, garnishments and withholdings. Established employee payroll files and updated existing files with new information. Kept thorough records of service actions and customer information. Stayed up to date on factory announcements and recalls. Calculated accurate wages, including overtime, salary increases and bonuses. Protected payroll operations and maintained employee confidence by keeping information private. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Organized claims paperwork and booked appointments with customers. Identified, researched and resolved issues with hours worked. Managed office inventory and placed new supply orders. Received, filed and processed paperwork and documents for on-boarding employees. Handled scheduling and managed timely and effective allocation of resources and calendars. Corrected payroll transactions by voiding checks and issuing stop payment orders. Managed weekly payroll duties and submitted data to payroll contractor. Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Administered payroll for large staff weekly using ADP software. Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.

Changed employee tax status and withholding information as necessary. Edited employee banking records when ACH changes warranted. Coordinated office activities and operations to secure efficiency and compliance with company policies. Supervised proper processing of garnishments, including child support and wage assignments. Elevated customer satisfaction ratings by resolving client and case issues effectively. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.

Verified available hours against listed amounts when calculating leave time. Followed all IRS guidelines and state regulations when submitting payroll taxes. Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.

Prepared manual checks and initiated direct deposits for select employees. Analyzed accounts to discover discrepancies and resolve all issues promptly. Wrote professional business correspondence to maintain strong line of communications. Directed and oversaw office personnel activities.

Tracked and applied tax liens, child support and other types of wage garnishments to paychecks. Managed logistics of incoming and outgoing components shipments. Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages. Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.

Supplied proper annual tax forms including W2, 1099s, and 1095s. Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool. Constructed leave pay schedules, processed payroll garnishments and worked closely with human resources to pay out bonuses, severances, service awards and special payments. Prepared purchase orders and expense reports.

Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.

Increased employee satisfaction by signifcantly by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry. Cashier, Title Clerk, Warranty Clerk, Rental Car McSpadden Ford - Globe, AZ 01/1990 - 04/1998 Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.

Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed all sales transactions promptly to prevent long customer wait times. Trained new team members in cash register operation, stock procedures and customer service. Maintained high productivity by processing cash, credit, debit and voucher program payments for customers. Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

Assisted with purchases, locating items and signing up for rewards programs. Investigated and solved accuracy issues on titles, odometer readings, and power of attorney. Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

Learned roles of other departments to provide coverage and keep store operational. Scanned customer purchases and supported transactions to streamline sales process. Collected purchase funds and verified confirmed lienholder payoff before processing title. Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process. Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands. Inspected items for damage and obtained replacements for customers. Received payments for products and issued receipts. Resolved customer complaints and escalated worsening concerns for remediation. Assisted customers with account updates, new service additions and promotional offers. Explained vehicle warranties and extended service contracts to buyers and administered paperwork. Globe High School Globe, AZ 05/1992

High School Diploma

Eastern Arizona College Globe, AZ

Some College (No Degree)

Education and Training

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