Service Representative Customer
Resume:
Lisa Shaw
Stockton, CA *****
adu5hz@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Apple One Employment - Pleasanton, CA
October 2022 to January 2023
Customer service in-person, via phone and email. I was employed at a garbage company,starting new customer accounts, delivering and/or removing garbage, recycle and organic carts, bins and large dumpsters. I took credit card, cash and check payments in-person and over the phone. I also updated customer account information.
The garbage company I worked at was bought out by a larger corporate-based out-of-state garbage company. After 3 months of employment there, my assignment ended. Front Office Personnel
Omega Moulding, LLC - Hayward, CA
February 2017 to June 2020
I provided customer service via phone, walk-ins, email and fax, placing orders and creating and processing RMAs and RFCs. I assisted sales reps. with customer orders. I created, edited and distributed daily driver manifests, as well as accepting COD payments and I billed orders throughout the day. I generated and processed reports for orders in each of 4 different daily reports and I maintained the order and overall cleanliness of the office and showroom. Call Center Agent
Callgevity - Newark, CA
September 2015 to February 2017
I was responsible for incoming and outgoing calls on an automated dialer. I verified, added and updated contact information for each prospect I spoke with and matched the prospect to one or more school and educational program(s), according to the prospect's interest. Customer Service Representative
Providian Financial - Pleasanton, CA
March 2011 to February 2014
I provided financial services and customer service in a call center environment with over a 100 call- per-day standard. I demonstrated mastery of a customer service call script within specified timeframes and provided accurate and appropriate information in response to customer inquiries and addressed customer inquiries in a timely and accurate fashion, maintaining up-to-date records at all times. Billing Clerk
Shaw Industries - Hayward, CA
May 2008 to January 2011
I was originally hired as a Customer Service Representative in a Call Center, answering inbound phone calls. I provided customer service to customers in relation to carpet orders that were placed. I was then promoted to the position of Billing Clerk, where I was responsible for all aspects of invoicing and was responsible for maintaining petty cash.
Billing Specialist
Country Life Vitamins - Hayward, CA
September 2007 to March 2008
I generated and issued invoices to customers. I issued monthly statements and updated customer files with issued invoices. I processed credit memos and updated the customer master file with contact information. I also maintained petty cash.
Education
General Education Diploma in General Education(High School) Miramar Naval Air Station - Miramar, CA
June 1983 to September 1983
Associate in Computer Science and Accounting
Condie College - Campbell, CA
Certificate in Medical Assisting
Martinez Adult Education - Martinez, CA
Skills
• Microsoft Excel
• Microsoft Word
• Computer Science
• Documentation review
• Customer service
• Data entry
• Microsoft Office
• Salesforce
• Office Administration
• Windows
• Google Chrome
• Google Docs
• Microsoft Outlook
• Hospitality
• SharePoint
• Financial services (3 years)
• Analysis skills
• Communication skills
• Office experience
• Computer skills
Assessments
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Management & Leadership Skills: Impact & Influence — Familiar August 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Outside Sales — Expert
September 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Expert
Cashier Skills — Highly Proficient
September 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Administrative Support Professional Fit — Proficient September 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Accounting Skills: Bookkeeping — Proficient
September 2020
Calculating and determining the accuracy of financial data Full results: Proficient
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Filing & Organization — Highly Proficient
October 2020
Arranging and managing information or materials using a set of rules Full results: Highly Proficient
Medical Receptionist Skills — Highly Proficient
September 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Administrative Assistant/Receptionist — Highly Proficient September 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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