Medical Billing Customer Service
Resume:
Chesterfield, VA *****
***********@*****.***
Amanda
Ward
I have a Certificate in Human Resource Management from Eastern Gateway Community College that I obtained in October of 2022. I also had a six-month unpaid internship shadowing a senior Recruiter completed in October 2022. I am continuing my education to obtain my Associates in Business Management that is on schedule to be completed in December of 2023. Currently I am a Nationally Certified Pharmacy Technician that has specialized in compounding, narcotics and entering orders.
Nationally Certified Pharmacy Technician GS7
Nationally Certified Pharmacy Technician HCA
Nationally Certified Pharmacy Technician
Hunter Holmes McGuire Veterans Hospital
5/2013 – Current
40+ hours a week
Henrico Doctors Hospital &
Eastern Idaho Regional Medical Center (HCA)
7/2008 – 8/2014
40 hours a week full time
6-12 hours a week PRN
Sam’s Club Pharmacy
5/2005 – 8/2014
40 hours a week full time
5-30 hours a week PRN
I have worked in In-patient, Out-patient, Chemotherapy & most recently Narcotics. I compound IV medications, complete inspection reports, file patient data & conduct Narcotic counts. I work with Omnicell, Baxa, VISTA, Excel, Word & CPRS. I implemented & drafted training documents for incoming staff. I also drafted emails for senior management to help with their time management.
I worked strictly within the In-patient setting fulfilling all drug orders in ranges from compounding to packaging medications. I ordered medications and supplies from many vendors. I worked with Baxa, Pyxis, Accudose, Meditech, & Excel. I optimized medication dosing systems & helped with transitioning to new systems. I worked full time until 8/2013 & then became PRN for the remainder of my time.
At Sam’s Club I did it all literally. Only one full time tech was employed and that was me. I filled, ordered, expired & returned medications. I did all miscellaneous task from visiting doctors offices, getting lunch, making schedules, organizing & filing as well as anything else required of me. I kept all my computer based training & continuing education us to date & was the Pharmacists go to person. I was full time until 7/2008 & then PRN.
Personal Summary: I am pursuing a career in Human Resource Management and Recruiting. I have become well versed in the operations of an HR department from my education at Eastern Gateway Community College. I have also been involved in interviewing and hiring new staff for the Pharmacy at the Veterans Hospital in Richmond. In addition, am a versatile and efficient nationally certified pharmacy technician who is very organized, great with numbers, budgeting and am extremely proficient at multi-tasking. I am a leader as my co-workers look to me for answers and guidance daily. I stay up to date on policies and continue to expand my knowledge on the equipment that I work with as I trouble shoot technical issues every day. I complete all my mandatory training and continuing education on time, keep all of my certifications in good standing and I am ready to tackle any project that my supervisors wish me to complete. I stay on task, am self-motivated and punctual as I want nothing more than to end the day with a job well done.
Education:
Monacan High School 2004: North Chesterfield, VA
Idaho State University: Pocatello, ID
John Tyler College: Chester, VA
Eastern Gateway Community College, OH (online)
Certifications:
Nationally Certified Pharmacy Technician, License number: 470************
Human Resource Management (10/2022)
Skills:
Develops SWAT analysis
Interviews and grades potential employees
Proficient in all Windows applications
Adept and comfortable with medical jargon
Expert communication and interpersonal skills
Business Management and Leadership
HRM strategy creations and execution
Conflict Management
Cultural sensitivity and awareness
Administrative expertise
Multi-tasking
Proficient at managing priorities
Time management and scheduling
Analytical and data-driven
Performance management
Teamwork and collaboration
Customer service
Project management
Technological aptitude
Familiar with worker’s compensation and FMLA
Onboarding and creating training manuals for reference
Expert with all medical dispensing units
Monitoring inventory
Compounding all forms of medications
Medical billing
Processing insurance claims
Maintains records of confidential nature
Coachable
Awards:
Received the Polar Vortex award for always making it into work even in the worst of winter weather three years in a row
Received a two High Five awards for going above and beyond customer service
In Closing:
Having worked in multiple hospital systems and in one retail setting I am flexible in learning new tasks and am very teachable. I am looking to broaden my horizon and knowledge base in many different fields outside of pharmacy. I do have personal experience in business as my husband started his own business and I helped greatly hire staff, manage payroll, create purchase orders and train staff. I work hard to succeed in anything I do, and I strive to be as prepared as I possibly can, which my current coworkers can attest to. I have recently acquired my Human Resource Management Certification which has greatly expounded my understanding of the functions within any company. I am on track to complete my Associates in Business Management in December of 2023. Thank you for your consideration!
References:
Name Employer Title Phone
Dana Barefoot McGuire VA Medical Center Prosthetics Technician 804-***-****
Diane Dowell Henrico Doctors Hospital Pharmacist 804-***-****
Sonya Happel Sam’s Club Pharmacy Pharmacist (Pharmacy Manager) 804-***-****
Anoop Joseph McGuire VA Medical Center Pharmacist 804-***-**** Indicates professional reference
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