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Customer Service Specialist

Location:
Little Rock, AR
Salary:
Negotiable
Posted:
February 05, 2023

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Resume:

To whom it may concern:

I absolutely love working with all ages and helping them successfully gain skills or knowledge needed to be successful in their daily adventures! I have an English degree and Mathematics Degree with a diverse background working the customer service realm with the public! Communication and knowledge are both key necessities in our everyday world to be successful. I have been on a break after the tragic unexpected loss of my son but I am now ready to get my hands dirty again. I am excited and eager to join a team that I can be an asset to for a long term. Thank you for time in consideration this far.

Have a blessed day,

Kristina Johnson

501-***-****

adu5hp@r.postjobfree.com

Kristina Lynn Johnson

502 North Orange Street Beebe, AR 72012

1-501-***-****

I have gained many years of experience in customer service and working with the public. I have worked in sales several years, management, fraud specialist/customer service agent, and have been a teacher/interventionist for 10 years. Due to a recent life change, I have transitioned into working remotely and looking to join a team in hopes to add to their success.

Authorized to work in the US for any employer

Work Experience

Middle School Math Teacher

NHA Schools - Grand Rapids, MI

October 2021 to March 2022

I taught 7th and 8th grade mathematics remotely.

Teacher

Edgenuity - Arizona

September 2020 to April 2021

I taught middle school math and English to 250+ students online.

Elementary ALE Teacher/Interventionist

Lonoke Public Schools

August 2017 to December 2019

I completely set up the Elementary classroom for the Alternative Learning Teamwork

Program. The success rate for all my students to return back into the Collaboration regular classroom. I worked closely with the other teachers to assure all

Interpersonal Skills students stayed caught up with regular core subjects so that transition time was as smooth as possible. I handled all discipline with the Dean of Attention to Detail

Students and all communication to guardians. Each student worked with myself one-on-one to gain social skill training and specific target training for behavior needs. I am trained for holds and have behavior AWARDS training that allowed me to be head of the Elementary team associated with helping with problem students throughout the 3rd through 5th Teacher of the Year 2017 grade. The 2019/2020 school year I moved into an Interventionist previous student nominated position and focused specifically on math interventions on the tier 3 level.

Teacher

Hot Springs Middle School - Hot Springs, AR August 2015 to May 2017

--7th grade Mathematics LANGUAGES

August 2015 - May 2017

English

I worked alongside another math teacher to serve the needs of all the 7th grade students. I taught two advanced regular classes and a class of Spanish

Algebra. During my time at Hot Springs Middle, I helped write all the curriculum for our math students with the help of the Curriculum

Director. I took on a job of being a homebound teacher for a student with critical needs on top of all other duties.

Teacher

Bald Knob Middle School

August 2013 to May 2015

I served all students for 8th grade math and taught one advanced course in math.

Manager

Merle Norman Cosmetics - Beebe, AR

May 2006 to March 2013

I managed the store inventory, employee schedule, and banking needs.

Customer Service Representative

Delta Dental - Sherwood, AR

September 2006 to March 2008

I started out as a customer service representative in the call center and moved to the fraud department specialist very quickly.

Education

High School Diploma

Beebe Public School May 2003

Associates Degree

Arkansas State University Beebe 2011

Bachelor's Degree

Arkansas State University 2013

Skills

•Algebra. During my time at Hot Springs Middle, I helped write all the curriculum for our math students with the help of the Curriculum English Director. I took on a job of being a homebound teacher for a student with critical needs on top of all other duties. Spanish Bald Knob Middle School

•8th grade Mathematics August 2013

•May 2015 I served all students for 8th grade math and taught one advanced course in math. Arkansas State University

•Bachelor's Degree Graduated 2013 Bachelor’s of Science of Education was obtained with speciality in Math and Science for grades 4-8. Arkansas State University

•Master's Degree obtaining Special Education k-12 with certification for Dyslexia is currently being worked towards and I have 9 hours left to obtain.

•Behavior Management

•Classroom Management

•Google Docs

•Organizational Skills

•Tutoring

•Trigonometry

•Geometry

•Calculus

•Microsoft Office

•Experience Working With Students

•Writing Skills

•Curriculum Development

•Administrative Experience

•Autism Experience

•Management

•iOS

•Mac OS

•Typing

•4G/LTE

•Customer support

•Microsoft Windows

•Android

•Help Desk

•Teaching

•Conflict management

•Budgeting

•Negotiation

•Recruiting

•Technical support

•Microsoft Project

•Search engines

•LMS

•Data analysis skills

•Visio

•Classroom experience

•Analysis skills

•Data collection

•Transcription

•Medical office experience

•Medical terminology

•HIPAA

Certifications and Licenses

Teaching Certification English/Mathematics 4-8

Behavior Specialist Lonoke school’s

Present



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