Administrator
Resume:
Angela Susol
Brooklyn, N.Y. ***11
***********@*****.***
Summary of Qualifications
• Four years’ experience working in the customer service industry
• Experienced in customer relations
• Responsible, dependable, punctual; takes pride in work
• Competent at managing responsibilities in a high-volume atmosphere
• Excellent verbal and written communication skills
• Skilled in handling the public with diplomacy and professionalism
• Strong skills in organizing workflow, ideas, materials, people
• Proficient in the use of computers
• Demonstrated ability to adapt to new equipment & technology
Skills
●Data Entry
●Critical Thinking
●Problem Solving
●Multitasker
●Communication
●Time Management
●Active Listener
●Easily Adaptable
●Conflict Resolution
●Organization
●Resourceful
●Positive Attitude
●Adobe proficient
●G Suite proficient
●MS Office proficient
Experience
June 2021 - Present
Maltz Protective Services – Front Desk
●Monitored CCTV programs at desk.
●Ensuring the safety of all persons by searching for and confiscating contraband.
●Making sure the needs of the patron(s) are met within policy reason.
●Used program to ensure the proper visitor(s) received the proper key to the corresponding apartment/office.
●Data entry via Excel for building’s logs.
●Printed/copied what was needed in office buildings from site manager(s).
November 2018 - September 2019
Queens Beerhouse - Hostess
●Greeted guests in person and on the telephone with a positive attitude and a smile.
●Answered phones and used computers to set up orders and reservation appointments using MS Bookings.
●Used POS system to seat and handle to-go orders.
●Sent and answered emails regarding reservations and other questions possible patrons may have had.
Education
September 2019 - June 2021
LaGuardia Community College - Associates in Science - Business Administration
●Graduated with a 3.5 GPA.
●Fully Online classes due to Covid-19
March 2023 – Pending
Baruch College - BBA – Information Risk Management and Cybersecurity Track
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