PERSONAL INFORMATION

Nadia

KARIM

EDUCATION

WORK

**** – 2020

Etihad Airways National Airline of the United Arab Emirates 2004 / 2005 (6 months)

in English –

British Council

**** / ****

Secretary –

Institute of Applied Technology

ELJADIDA

Trainings Attended

- Reservation and Ticketing

- Sabre Interact Training (Departure

Control System)

- Ground Services Training

Address

ALLOT AL WIFAK STG 01 NR 736

AZEMMOUR. MOROCCO

Date of Birth

13 March 1973

Phone number

+212-***-******

E-mail

adu5gm@r.postjobfree.com

Nationality

Marocaine

OBJECTIVE

Seeking for a challenging career in an

organization that provides an

- Solving staff tickets issues and updating it in the system.

- Coordinate with flight editing, flight dispatcher, and load control as needed.

- Creating statistics of all staff ticket guests..

- Ensuring compliance with all check

- Analyze flight loads and alternative flight options to proactively assist staff travel guests in managing their travel plans and update tickets as required. 2007 – 2018

First Class Check

Etihad Airways National Airline of the United Arab Emirates

- Deliver high standard customer service and follow up to ensure Customer Satisfaction

- Greet and welcome all guests and Offer special attention (Meet and Assist) to VIPs, CIPs, Unaccompanied minors, young passengers and Disabled Passengers, families and guests with special needs.

- Understand Reservations and Ticketing function and Do check class, gold card and silver card member.

- Deal with passengers complains and Resolve related issues and concerns

- Handles specific tasks in Special Service Unit..

- Prepare hand over report detailing all the necessary assistance needed for the next shift. 2005 – 2007 Secretary, Receptionist, Customer Service, call center Dubai Technologies & City Services, Dubai (UAE)

- Handle all secretarial and administrative functions

- Write and place adverts, screene CV’s and handle recruitments

- Type and manage correspondence in English and Arabic .

- Handle General Manager and Department Heads diaries & Organize Travels & hotel bookings

- Follow up on Customers, Handle their enquiries and respond to their phone calls 2004 – 2005

Golden Dunes Tours, Dubai

- Handle day to day office routines

opportunity to develop my skills and

provides career growth and room for

creativity and ingenuity.

- Greet customers and ascertain their requirements always ensuring Their satisfaction

- Handle travel bookings and reservations & arrange reception for VIP guests

- Operate emails, answer incoming calls, and forward it to appropriate department/ person 2000 – 2003

Omar Ibn Elkhatab

- Look after children’s Safety and Ensure Children areas are neat, tidy and safe.

- Plan and implement Activities that encourage children’s development and help them learn number, letters and colors and develop their language skills.

- Identify the needs of individual students in their classes, and work to help each student to develop their own potentials.

- Prepare homework, assignments and assessment

- Keep records and accurate files of children’s progress and share conferences, phone calls, written communications…

1998 – 2000 Customer Service, Receptionist, Secretary Jet Sakan Construction

- Handle all administrative tasks

- Scheudule appointments and meetings and arrange travels for managers and employees 1996 – 1998 Sales

Cosmetic Company

- Act as team leader of sales staff for several brands including ( list brands….)

- Ensure sales staff reach the best performance & achieve the target set by management

- Handle and arrange stock requirements & provide weekly sales reports

- Arrange sales promotions & maintain good relations with Customers. Languages and interests:

- ARABIC : Mother Tongue

- ENGLISH : Fluent

- FRENCH : Good

- INTERSTS : Reading, Traveling,

watching documentary programs and

Listening to music.

WORK EXPERIENCE

2020 Staff Travel Agent

Etihad Airways National Airline of the United Arab Emirates – Abu Dhabi (UAE) 2004 / 2005 (6 months) – Certificate

– DUBAI

British Council – Dubai (UAE)

1993 / 1995 – Diploma “ITA”

– MOROCCO

Institute of Applied Technology -

Reservation and Ticketing

Interact Training (Departure

Ground Services Training

1996 – Formation of MS DOS, Excel

and Win Word – MOROCCO

‘ INS ‘ Institute of New Science

1992 – BACCALAUREATE –

MOROCCO

High school Abi Chouaib Doukali

-Health and Safety Training

-Dangerous Goods Awareness Training

Solving staff tickets issues and updating it in the system. Coordinate with flight editing, flight dispatcher, and load control as needed. Creating statistics of all staff ticket guests..

Ensuring compliance with all check-in and EY staff travel policies and procedures. Analyze flight loads and alternative flight options to proactively assist staff travel guests in managing 2018 Guest Service Agent/Special Service Unit Business Class and First Class Check-in Counter

Etihad Airways National Airline of the United Arab Emirates – Abu Dhabi (UAE) Deliver high standard customer service and follow up to ensure Customer Satisfaction Greet and welcome all guests and Offer special attention (Meet and Assist) to VIPs, CIPs, Understand Reservations and Ticketing function and Do check-in at Premium First Class, business Deal with passengers complains and Resolve related issues and concerns Handles specific tasks in Special Service Unit..

Prepare hand over report detailing all the necessary assistance needed for the next shift. 2007 Secretary, Receptionist, Customer Service, call center Handle all secretarial and administrative functions Write and place adverts, screene CV’s and handle recruitments Type and manage correspondence in English and Arabic . Handle General Manager and Department Heads diaries & Organize Travels & hotel bookings Follow up on Customers, Handle their enquiries and respond to their phone calls 2005 Receptionist, Customer Service

Golden Dunes Tours, Dubai –UAE

Handle day to day office routines e.g : typing correspondance, Scheduling appointments… Greet customers and ascertain their requirements always ensuring Their satisfaction Handle travel bookings and reservations & arrange reception for VIP guests Operate emails, answer incoming calls, and forward it to appropriate department/ person 2003 Teacher (Private School) - Childcare experience Elkhatab school – Morocco

Look after children’s Safety and Ensure Children areas are neat, tidy and safe. Plan and implement Activities that encourage children’s development and help them learn number, Identify the needs of individual students in their classes, and work to help each student to develop their Prepare homework, assignments and assessment

Keep records and accurate files of children’s progress and share informations with parents through 2000 Customer Service, Receptionist, Secretary

Construction Company, Morocco

Handle all administrative tasks e.g :Typing, filing, Greeting visitors, screening phone calls appointments and meetings and arrange travels for managers and employees 1998 Sales Supervisor

Company, Morocco

Act as team leader of sales staff for several brands including ( list brands….) Ensure sales staff reach the best performance & achieve the target set by management Handle and arrange stock requirements & provide weekly sales reports Arrange sales promotions & maintain good relations with Customers.

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