SONYA E. WHITFIELD

Baton Rouge, La

225-***-****

sonyawhitfieldI

adu5gj@r.postjobfree.com

SUMMARY

** ***** ** ************ ******** service experience with superior listening, verbal & written communication skills. Proven ability to resolve challenging situations calmly & professionally. Licensed Adjuster : Licensed to handle claims in 21 states while pursuing other states. Background experience as an Export/Import Ocean Freight Agent, Transportation Service Specialist, Accounts Receivables Specialist, Global Customer Accounts Manager and Storm Damage Electric Assessor Assistance. With Strong skills in investigating, researching, collaborating, sales, data entry, accounts payable, account reconciliation and resolving complex issues. Strengths include attention to detail, flexibility, solid communication, working with a sense of urgency, decision making and adapting to change. Proficent in All Microsoft App, Outlook, Teams, SAP, ERP Systems Quickbooks Xactimate Knowledge : Exemplary Skills in Leadership Time Management Organization Analytical Thinking Interpersonal Accountability Empathy Critical Thinking Multi-Tasking Confidentiality Dec-2022-Present

PROFESSIONAL EXPERIENCE

Grid Electric Restoration - (On-Call)

Storm Damage Assessor’s Assistant

Report to Storm Locations Brewster, New York- upon 24-hour Notice – Assist Senior Level Linemen

Driving to all assigned areas observe, document and report all Power Lines down and all customers without power. Assure all reports are executed and addressed in a timely manner to Power Company. Assure area are closed off for safety until Power Company arrives to resolve issues. BeachView Electric Restoration- (On-Call) Nov-2022- Present Storm Damage Assessor’s Assistant

Report to Storm Locations Dallas, Texas -upon 24-hour Notice – Assist Senior Level Linemen Driving to all assigned areas observe, document and report all Power Lines down and all customers without power. Assure all reports are executed and addressed in a timely manner to Power Company. Assure area are closed off for safety until Power Company arrives to resolve issues. Livingston International (Virtual)

International Freight Specialist /Coordinator May 2022-Present Accurately document the physical movement of cargo while identifying discrepancies or issues to resolve in a timely manner, resulting in achieving and maintaining customer satisfaction.

• Maintain profitability of accounts and identify opportunities for increasing revenue by negotiating pricing with vendors and quoting potential clients

• Collaborate with support staff, overseas offices and third parties to ensure efficiency and relationship development

ShoppersChoice Dba BBQGuys, Baton Rouge, LA

Transportation Billing Auditor May 2017-March 2022 Ensured that all requirements and expectations were executed in a timely and accurate manner while verifying that issues were resolved with a sense of urgency and according to company policy.

• Developed business partnerships with internal and external customers by building rapport, leading with integrity and providing a high level of quality customer service

• Maintained accurate documentation in accordance with company policy and accepted accounting practices to efficiently manage cash flow EDUCATION /TRAININGS/CERTIFICATES/LICENSES

Certification, Accounting Principles, CE LSU, Baton Rouge LA International Business and Trade, Richland College, Richardson, TX Texas All-Lines Adjuster Licenses, TX (Resident)

Louisiana Adjuster License – (Non Resident)

Oklahoma Adjuster Licenses – (Non Resident)

Michigan Adjuster Licenses – (Non Resident)

Utah Adjuster Licenses - (Non Resident)

16 Non License required states

State Farm Property Certification 2022

State Farm Estimatics Certification 2022

State Farm Auto Certification 2022

Great Inspection Photo -Training 2022 Pilot

Learning Certificate of Completion – 12/22

Alacrity Fraud Training – 12/22

The Goat - Certificate -12/22