Customer Service Assistant Manager

Skills

Work History

Alicia Humphries

Assistant Manager

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Team leadership expertise

Strategic planning skill

Business operations knowledge

Financial leadership ability

Delegation

Inventory management

2022-06 - 2022-12 Clerk

Oceanx, Groveport, OH

Compared shipping orders and invoices against contents received to verify accuracy.

Communicated with vendor representatives to resolve damaged shipments and item shortages.

Sorted and delivered materials to different work areas and staff. Conducted research to address shipping errors and packaging mistakes. 2018-05 - 2020-01 Assistant Manager

Dollar General, Columbus, Ohio

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Compiled financial data to comply with budget.

Address Columbus, OH, 43203

Phone 740-***-****

E-mail ******************@*****.***

Education

Certifications

Mentored team members to enhance professional development and accountability in workplace.

2015-04 - 2017-12 Assistant Manager

Family Dollar, Columbus, Ohio

Strengthened operational efficiency to remain cost-effective while maintaining quality service.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. 2020-06 - 2020-10 Medical Assisting

Larock - Columbus, OH

2022-04 Sales Essentials Certificate

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