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Customer Service Manager Trainee

Location:
Houston, TX
Posted:
February 05, 2023

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Resume:

ROBERT T. WOODS

**** * *** ******* **** N, ****5

Houston, TX 77o49

281-***-****

Email: adu5fv@r.postjobfree.com

OBJECTIVE:

To obtain a position which will utilize my skills and provide me the opportunity for

growth within the company.

EDUCATION:

St Louis Community College- Forest Park

Major: Accounting

Aurora Loan Service-Chesterfield, MO

Federal Law Training

EXPERIENCE:

04/20-Present

Republic Services, Houston, TX

Operations Manager- Landfill/Transfer stations

Manage the landfill operations of a business unit by overseeing the activities of the Operations

Supervisor-Landfill, Lead Operators, Operators and/or General laborers, who are

responsible for the safe and efficient daily operations of the landfill.

Responsible for the management of the staff, including hiring, training, coaching, performance

Management, develop supervisory goals and objectives and effective resolution of safety issues

and claims.

In Conjunction with the General Manager, evaluate the site and service requirements of the

landfill to develop and effective and efficient operational plan.

Monitor and ensure compliance with all safety, environmental and maintenance policies, ensure

landfill is operated in a manner that is consistent with conditions stipulated in the applicable

permit.

Collaborate with the General Manager and Area Manager, Post Collections to ensure landfill

equipment is properly maintained, and new equipment is obtained when necessary.

Plan and implement the operational procedures for the receiving and disposing of waste,

completion of construction projects and yard maintenance.

Oversee refuse being received; ensure proper handling; supervise and monitor all required

testing, including sampling of monitoring wells; monitors utilization of cover material; review soil

reports and provide information to Environmental Manager.

Monitor and control all liquid and/or gas extraction systems on or around the landfill site.

Lead operations to ensure compliance with all standards including environmental, operating,

regulatory, safety, accounting and ethics.

Establish productivity goals where needed; ensure adherence to operating standards; and

manage labor hours and disposal

Operations Supervisor-McCarty Landfill/Transfer stations

Providing leadership to achieve and communicate safety goals and objectives

Work to remove unsafe conditions or situations from the landfill and transfer stations

Provide service to all customers that meets or exceeds customer expectations with

regard to the entire customer experience

Build and develop talent on the team, understand employees’ career goals and provide

coaching to get employees ready for advancement with the company

Working on special project to bring the landfill in compliance with TCEQ

Establish productivity goals where needed; ensure adherence to operating standards

and manage labor hours and disposal expenses per established and agreed plans.

Participate in sessions with management to provide input into the development and

Implementation of policies, assist with strategic planning, research and special projects

Participate in staff selection, provide or coordinate staff training. Work with employees to

correct deficiencies and policy development that affects solid waste operations.

11/11-04/20

Waste Management, E St Louis, Il

Operations Specialist/Scale attendant/Transfer station

Greet customer, answer questions accurately and ensure that incoming waste loads are

safe and do not contain any inappropriate material.

Handle all tipping and host fee and submitted all reports to the EPA

Run general cash and credit card transactions

Daily calls with the city to ensure that turnaround time are done is a quick manner

Advise staff on difficult issues and make decisions on exceptional situations to manage

and implement appropriate services and assistance

Participate in the hiring selection, train and promotion of the staff

04/09-11/09

Aurora Loan Service/Chesterfield, MO

Customer Service Rep/Help Desk Rep

Provide customers with information requested through verbal or written correspondence

and maintain accurate records

Respond to inquiries regarding Tax, Escrow analysis, Insurance Payoff and Refinancing

and load modifications

Work with load processors on verifying all information is correct/

Making outbound calls to customers for Welcome, Negative Amortization-Recast, and

modification calls.

11/08 - 03/09

Aarons Sales & Lease, St Louis, MO

Cash Manager Trainee/Sales Manager Trainee

Train new employees, prepare contracts and assist in sales meetings

Negotiate and explain credit terms to customers

Handle collection calls, payments and display furniture

12/07 - 11/08

Robert's Hotel Group, St Louis, MO

Staff Accountant

Review invoice coding, check run and franchise fees for the hotel group

Prepare all sales and uses tax, hotel occupancy tax and beverage tax

Communicate with tax agencies on all discrepancies that may arise

Renew all business license and permits and post all journal entries COGS and payroll

entries

Provided accounting and financial analysis during the preparation of the financial

statement

Completed month-end closing duties and reconciled balance sheets and bank statements

Setup new vendor and verify W-9 information is correct

04/99-06/06

RSM McGladrey, LLP, St Louis, MO

Business Manager

Prepare and review quarterly and annual financial statements including footnotes

Communicate financial and investment related issues to appropriate departments to establish exemplary customer service

Plan how to spend and control the budget and reduce cost

Assist the superintendent with the daily operation of the business office.

Prepare all tax forms and work closely with auditors and board members

02/95-03/99

McGladrey & Pullen, LLP, E St Louis, IL

Accounting Supervisor

Prepare financial statements for monthly board meetings

Reconcile the general ledger, Match trail balance to parallel systems, prepare

Real estate and business tax

Audit all payments to be made as well as checks to be ran monthly

Train new employees and assist the controller on special projects

02/95-06/98

McGladrey & Pullen, LLP, E St Louis, IL

Accounts Payable/Receivable Technician

Correct journal entries, void stale dated checks and handle the payment of invoices

for the district sites

Received, researched, and returned calls to vendors regarding payment

Assist district employees with questions regarding purchase orders, invoices and

requisitions

Transcribed notes, created spreadsheets and updated memorandums

Audit invoices received by various customers, verifying the amounts with the purchase

order and cutting checks for the appropriate amount.

Monthly reporting to verify that all bills are paid within a 90-day time frame

Payroll Liability Technician

Post miscellaneous liability transactions, setup new vendors and prepare

Summaries and correspondence for payment

Reconcile liabilities to withholding and g/l balances and posting board fees

Input timesheets, post attendances, quarterly unemployment reports and file all

Documents required by TRS and IMRF with retirement.

REFERENCES:

Available Upon Request



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