Sara Barnes

**** * ******** ** ****** KS ***** C: 913-***-**** E: adu5fh@r.postjobfree.com Summary of Qualifications

** ***** ******** *******, *****, Administrative 6 Years Billing, Collections, Accounts Payable, P&C Underwriting, Fraud analysis and Loan/Mortgagee Case Management Proficient in Microsoft Word, Excel, Power Point, Office, Teams, and Sales Force Effective Communication and Organization Skills Detailed Oriented and Analytical Independent Worker and Team Oriented

Experience

Transaction Review Team OP, KS. Sept 2021-Dec.2021 Auditor/Commissions/Company Lawsuits

Platinum Realty

● Audit to state regulations: Sales contracts, Inspections, and Agent/Broker relations contracts.

● Commission check submission

● Company Lawsuits: Salesforce implementation of case management and secretary to management/Director.

Scheduler & Escalation mgmnt Remote Mar. 2021-Aug 2021 Advanced Services Inc. Contractor for Terminix

● Inbound call associate for Customer, Commercial, and Relator service inquiries.

● Create new accounts, service existing, educate on service plans and empathize with callers with professional demeanor.

● Usage of multiple resources and system platforms to exercise the upmost customer service experience.

Marketing/ Customer Service Sales Associate Olathe KS June 2020- Jan. 2021 Sidoti Farmers Insurance Agency

● Head scheduler and Marketer.

● Quote Customers in Farmers systems: Express, SIMS, Bristol West, Foremost STAR

● Stood as the leading office Subject Matter Expert for Billing and Foremost causality products.

● Outbound/Inbound calls, Purchased Leads, Aged Leads, Farmers Fast Quote (web) Leads, and Internet Leads.

● Policy cancellations and adhering to finalization and sending of documentation for customer retention.

● Follow up calendar usage with new or existing customers to add on sell and help retention.

Senior Service Advocate III Olathe KS Feb. 2014-Oct 2019 Farmers Insurance Group

● Subject matter expert Billing, Mentor, Trainer for new hires, and advocate of process improvement (peer elected for 1 in 80 in U.S. for Sales Force trainer.)

● Usage of multiple systems to solve advanced/complex transactions.

● Agent and insured calls, outbound and inbound educating exclusive and non-exclusive. Education

Washburn Rural High School 2002- Standard

Allen County Community college, Burlingame KS-Associates of Arts, Minor Psychology