Sales Associate Manager

JOSEPH PELLETIER

** ********* **. ******, ** **062 (C)-603-***-**** **************@*****.***

SUMMARY

HARD WORKING AND ENERGETIC MANAGER AND TOP-RATED SALES ASSOCIATE WITH MORE THAN 20 YEARS LEADING

DYNAMIC SALES TEAMS IN FAST-PACED MARKETS. SALES PROFESSIONAL WITH EXTENSIVE NETWORK OF CONTACTS AND FOCUSED ON CUSTOMER SATISFACTION THROUGHOUT ALL STAGES OF THE SALES LIFE CYCLE.

HIGHLIGHTS

ESTABLISHED TRACK RECORD OF EXCEPTIONAL SALES RESULTS EXCELLENT COMMUNICATION SKILLS ENERGETIC

RESOLUTION-ORIENTED WELL-VERSED IN AUTOMOTIVE INDUSTRY

COMPELLING LEADERSHIP SKILLS SOCIAL MEDIA SAVVY

EXCEPTIONAL MULTI-TASKER

RECIPIENT OF NUMEROUS MONTHLY SALES

AWARDS

ACCOMPLISHMENTS

DEVELOPED HIGHLY EFFECTIVE SALES TRAINING STRATEGIES AS SALES MANAGER OF AN EIGHT-PERSON

TEAM.EXCEEDED SALES MANAGEMENT GOALS BY 30% ON A QUARTERLY BASIS, WHICH LED TO PROMOTION TO

REGIONAL SALES MANAGER WITHIN 6 MONTHS. MEETING SALES GOALS, MOTIVATION FOR SALES, SELLING TO

CUSTOMER NEEDS, FINANCIAL SKILLS, DOCUMENTATION SKILLS, SCHEDULING, TELEPHONE SKILLS, LISTENING, VERBAL

COMMUNICATION, CUSTOMER FOCUS, JOB KNOWLEDGE

EXPERIENCE

NASH CONSTRUCTION & PROPERTY MANAGEMENT -FEB 2015 TO CURRENT SUBCONTRACTOR/SITE SUPERVISOR

NASHUA, NH

•ALL FASITS OF CONSTRUCTION FROM COMMERCIAL TO RESIDENTIAL •OVER SEEING CONTRACTORS OBLIGATIONS FROM START TO FINISH •QUALITY WORK IN DEMOLITION, FINISHING, OFFICE FIT-UPS, ECT •PROJECTS FINISHED PREVIOUS OR UPON DATE REQUEST

ROCKINGHAM TOYOTA, HONDA, SCION -JULY 2014 TO FEB 2015

SALES EXECUTIVE

SALEM, NH

•DEVELOPS BUYERS BY MAINTAINING RAPPORT WITH PREVIOUS CUSTOMERS, EXISTING CUSTOMERS, AND NEW CUSTOMERS; MEETING PROSPECTS AT COMMUNITY ACTIVITIES, COLD CALLING, REFERRALS; RESPONDING TO INQUIRIES; RECOMMENDING SALES CAMPAIGNS AND PROMOTIONS.

•QUALIFIES BUYERS BY UNDERSTANDING BUYER'S REQUIREMENTS AND INTERESTS; MATCHING REQUIREMENTS AND

INTERESTS TO VARIOUS MODELS; BUILDING RAPPORT.

•DEMONSTRATES OUR PRODUCTS AND SERVICES BY EXPLAINING CHARACTERISTICS, CAPABILITIES, AND FEATURES; TAKING ORDERS; EXPLAINING WARRANTIES AND SERVICES.

•CLOSES SALES BY OVERCOMING OBJECTIONS; ASKING FOR SALES; NEGOTIATING PRICE; COMPLETING SALES OR PURCHASE

CONTRACTS; EXPLAINING PROVISIONS; EXPLAINING AND OFFERING WARRANTIES, SERVICES, AND FINANCING; COLLECTS

PAYMENT; DELIVERS PRODUCT.

•PROVIDES SALES MANAGEMENT INFORMATION BY COMPLETING REPORTS.

•ENHANCES COMPANY REPUTATION BY ACCEPTING OWNERSHIP FOR ACCOMPLISHING NEW AND DIFFERENT

REQUESTS; EXPLORING OPPORTUNITIES TO ADD VALUE TO JOB ACCOMPLISHMENTS.

MACMULKIN CHEVROLET/THOMPSON AUTOMOTIVE GROU - JULY 2009 TO JULY 2014

SALES EXECUTIVE USED CAR DIVISION

NASHUA, NH

•UNDERSTANDS AUTOMOBILES BY STUDYING CHARACTERISTICS, CAPABILITIES, AND FEATURES; COMPARING AND

CONTRASTING COMPETITIVE MODELS; INSPECTING AUTOMOBILES.

•DEVELOPS BUYERS BY MAINTAINING RAPPORT WITH PREVIOUS CUSTOMERS; SUGGESTING TRADE-INS; MEETING

PROSPECTS AT COMMUNITY ACTIVITIES; GREETING DROP-INS; RESPONDING TO INQUIRIES; RECOMMENDING SALES

CAMPAIGNS AND PROMOTIONS.

•QUALIFIES BUYERS BY UNDERSTANDING BUYER'S REQUIREMENTS AND INTERESTS; MATCHING REQUIREMENTS AND

INTERESTS TO VARIOUS MODELS; BUILDING RAPPORT.

•DEMONSTRATES AUTOMOBILES BY EXPLAINING CHARACTERISTICS, CAPABILITIES, AND FEATURES; TAKING DRIVES;

EXPLAINING WARRANTIES AND SERVICES.

•CLOSES SALES BY OVERCOMING OBJECTIONS; ASKING FOR SALES; NEGOTIATING PRICE; COMPLETING SALES OR PURCHASE

CONTRACTS; EXPLAINING PROVISIONS; EXPLAINING AND OFFERING WARRANTIES, SERVICES, AND FINANCING; COLLECTS PAYMENT; DELIVERS AUTOMOBILE.

•UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES; READING PROFESSIONAL

PUBLICATIONS.

•ENHANCES DEALERSHIP REPUTATION BY ACCEPTING OWNERSHIP FOR ACCOMPLISHING NEW AND DIFFERENT

REQUESTS; EXPLORING OPPORTUNITIES TO ADD VALUE TO JOB ACCOMPLISHMENTS.

KEY AUTO GROUP -NOVEMBER 2007 TO JULY 2009

SALES EXECUTIVE

NASHUA,NH

•APPROACH AND ASSIST NEW CUSTOMERS THAT ENTER THE DEALERSHIP LOT

•DETERMINE THE NEEDS OF THE CUSTOMER BY LISTENING AND ASKING QUESTIONS

•PERFORM WALK-AROUND WITH CUSTOMER AND DEMONSTRATE FEATURES OF SUITABLE AUTOMOBILES

•EFFECTIVELY CLOSE AUTOMOTIVE SALES

•ENSURE THE CUSTOMER UNDERSTANDS THE VEHICLE'S OPERATING FEATURES, WARRANTY AND PAPERWORK

•MAINTAIN AN OWNER FOLLOW-UP SYSTEM THAT ENCOURAGES REPEAT BUSINESS AND REFERRALS

•REPORTS TO THE SALES MANAGER REGARDING OBJECTIVES, REVIEWS, ANALYSES, AND PLANNED ACTIVITIES

•ATTENDS TRAINING AND SALES MEETINGS OFFERED BY THE DEALERSHIP AND MANUFACTURERS

•REVIEW SALES STATISTICS/ACTIONS TO DETERMINE HOW TO UTILIZE TIME, PLAN, AND IMPROVE SALES

AUTO WHOLESALERS - MAY 2004 TO NOVEMBER 2007

SALES EXECUTIVE

HOOKSETT,NH

•KNOWLEDGE AND UNDERSTANDING OF EQUITY AND VALUES, AUTOMOBILE DEPRECIATION, AND FEDERAL, STATE, AND

LOCAL LAWS THAT GOVERN AUTO SALES

•EXCELLENT COMMUNICATION SKILLS

•PROFESSIONAL PERSONAL APPEARANCE

•ABILITY TO SELL MINIMUM QUOTA ACCORDING TO DEALERSHIP STANDARDS

•AGGRESSIVE WITH A POSITIVE ATTITUDE

TALARICO -

SALES EXECUTIVE -JANUARY 2003 TO APRIL 2004

MANCHESTER,NH

•ESTABLISHED RELATIONSHIPS WITH NEW CUSTOMERS – SHOWED CUSTOMERS HOW TO USE ACQUIRED VEHICLES AFTER

DELIVERY.

•MAINTAINED CONTACT WITH EXISTING CUSTOMERS THROUGH MEETING, EMAILS AND BY PHONE.

•ADVISED CUSTOMERS REGARDING PAYMENT OPTIONS; LOANS AND LEASING BANKING TERMS.

•NEGOTIATED DELIVERY AND PRICE VARIATIONS.

•UPDATED MANAGEMENT DAILY; RECORDS OF SALES AND ORDERS – TRACKED PROGRESS OF EXISTING ORDERS BY

CONTACTING OR LIAISING WITH SUPPLIERS.

•EFFECTIVELY TOOK CARE OF RELEVANT PAPERWORK.

•KEPT TRACK OF QUANTITIES OF CARS ON DISPLAY.

•MAINTAINED FAMILIARITY WITH USED CARS AND STAYED UPDATED REGARDING COMPETITOR'S PRODUCTS.

•KEPT UP TO DATE ON CHANGES IN PRICING, LEASING PROGRAMS, DIFFERENT INCENTIVES, CAMPAIGNS AND

TRADE SHOWS

EDUCATION

NASHUA HIGH SCHOOL -1986 COLLEGE PREPARATORY

NASHUA,NH,

COURSEWORK IN BUSINESS ADMINISTRATION AND MANAGEMENT.

REFERENCES AVAILABLE UPON REQUEST

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