Angelina Moy

Spokane, WA

adu5cq@r.postjobfree.com

+1-509-***-****

Work Experience

Case Manager

Volunteers of America of Eastern Washington and Northern Idaho - Spokane, WA March 2021 to Present

I assist formerly chronically homeless people who are in the program adjust to life and succeed in stable housing.

Lead Assistant

The Salvation Army Spokane - Spokane, WA

August 2020 to February 2021

Supervise employees during the swing shift, schedule staff lunches, supervise the shelter residents, delegate the required tasks to all employees, answer phone and answer questions, check new residents in the shelter, data entry for all residents in CMIS and Excel, assure that the security team is working efficiently, show communication and de-escalation skills when the residents would have disagreements and arguments, execute ingenious problem solving when faced with difficult decisions (ie, deciding to barr residents for inability to follow shelter rules), insure that all kitchen and dining supplies were in stock, go to the store and purchase needed supplies and transport back to the shelter, duties as assigned. Shower support staff

Jewels Helping Hands - Spokane, WA

January 2020 to February 2021

Set up mobile shower unit and supplies, refer clients to services available for homeless resources, greet and sign up clients for showers, provide clothing and hygiene for showers, serve food, cleaning and other duties as assigned.

Shelter Supervisor

Jewels Helping Hands - Spokane, WA

January 2020 to May 2020

Greet and direct residents upon entering the establishment, check in, light cleaning duties, Set up mobile shower unit and supplies, refer clients to services available for homeless resources, greet and sign up clients for showers, provide clothing and hygiene for showers, serve food, cleaning and other duties as assigned. sure all residents have what they need like clothing, hygiene, shoes/boots etc, compassionately de-escalating any stressful situation and altercations between residents and or staff and mediating between parties, feeding dinner and clean-up, perimeter checks, cleaning portabilities and making sure they are stocked with supplies, visiting and assessing the overall emotional state of residents while listening and bonding with them so needs are properly attended to, supervise the graveyard shift, assign all required and immediate tasks to various employees, make sure all data/time sheets are correct and ready for administrative staff, duties as assigned. Education

High school diploma in Ged

East valley contract - Spokane Valley, WA

April 2000 to May 2000

Skills

• Microsoft Office

• Budgeting

• De-escalation

• Shelter operations

• POS

• Office Equipment

• Leadership Experience

• Supervising Experience

• Windows

• Analysis Skills

• Driving Experience

• Data Entry

• Forklift

• Food Service

• Front Desk

• Guest Services

• Hospitality Experience

• Kitchen Experience

• Quality Management

• Customer Service

• Computer Skills

• Cash Handling

• Computer Literacy

• Epic

• Restaurant Experience

• Retail Sales

• Retail Management

• Basic Math

• Business Development

• Time Management

• Troubleshooting

• Negotiation

• Organizational Skills

• Office Experience

• Computer Networking

• Presentation Skills

• Process Improvement

• Marketing

• Administrative Experience

Assessments

Delivery Driver — Highly Proficient

August 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.