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Nursing Assistant Customer Service

Location:
Upland, CA
Posted:
February 06, 2023

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Resume:

Soesan Damayanti

I'm a Hard worker, team work, responsible, disipline and complete taks

Rialto, CA 92376

adu59y@r.postjobfree.com

909-***-****

Work Experience

LEAD CNA AND TRAINER : Certified Nursing Assistant/MA/MHW. Canyon Ridge Hospital - Chino, CA

November 2018 to Present

• Ensure assignments are complete as per person- and family-centered care. Ensure quality of services of CNA to resident. Coach for improvement and educate staff for results. Manage the new CNA and float CAN.

• supports the department charge nurse with the day-to-day operation of unit activities and the quality of patient care. Assists with staffing, performs patient care as needed and acts as liaison between the charge nurse and cna patient care team

• Admission patients and inventory belonging the patient and explain and troupe the patient to the unit and do skin search with RN due to admissions patients

• Assist mentally impaired or emotionally disturbed patients, working under direction of nursing and medical staff. May assist with daily living activities, lead patients in educational and recreational activities, or accompany patients to and from examinations and treatments.

• Manage the staff and the unit and make sure all paper work are done and In place, communication with RN and staff

• Bathe and dress patients

• Serve meals and help patients eat

• Take vital signs collect urine

• Turn or reposition patients who are bedridden

• Collect information about conditions and treatment plans from caregivers, nurses and doctors

• Provide and empty bedpans

• Lift patients into beds, wheelchairs, exam tables, etc.

• Answer patient calls

• Examine patients for bruises, blood in urine or other injuries/wounds

• Clean and sanitize patient areas

• Change bed sheets and restock rooms with necessary supplies.

• Mental health aides help improve the quality of life of their patients. They assist in therapeutic activities, ensure that patients take their medications and document progress in patient treatment plans. The activities mental health aides facilitate are designed to teach daily living skills, enhance the patients' social skills and provide recreational therapy.

• To encourage participation, mental health aides need to have the understanding and skills to communicate effectively with mentally ill and emotionally disturbed people. While interacting with patients, they identify behavior and statements that require intervention by the psychiatric staff. Other duties of mental health aides include keeping records, entering patient data and transporting patients to activities or appointments.

Direct Support Professional

SALEM CHRISTIAN HOMES - Chino, CA

January 2017 to Present

• Provide supervision and guidance for

• Medication administration

• residents during skills building activities

• Develop and implement individual treatment plans for residents

• Assist with daily living activities, including preparing meals and assisting with personal hygiene

• Develop a rapport with residents and cultivate a safe and supportive relationship

• Update resident case notes on a daily basis

• Ensure an appropriate staff-to-client ratio at all times Lead Direct Support Professional

Oparc-Adult Development - Montclair, CA

November 2014 to Present

Medication administration

Responsible and provide resource to help people with patient, and consumer disabilities lead more independent,

productive, socially integrated lives, assist with consumer, preparing meal, assist with grooming, paper work

and always responsible with my job duty.Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities Developed and implemented behavioral management care plans Maintained accurate case management reports

Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community

integration

Supervised individuals with their Activities of Daily Life Administered daily medications

Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

Skills Used:

Computer Microsoft Word, internet, outlook, excel. hoyer lift, vital sign, CPR and first aid, medication administration and CPI etc.

Direct Care Staff

Horrigan Enterprises - Rancho Cucamonga, CA

October 2008 to January 2017

Responsibilities

Responsible and provide resource to help people with patient, and consumer disabilities lead more independent,

productive, socially integrated lives, assist consumer, preparing meal, assist with grooming, paper work and always responsible with my job duty in facility.Worked to improve, enrich and respect the lives of individuals with

developmental, physical, and mental disabilities

Developed and implemented behavioral management care plans Maintained accurate case management reports

Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community

integration

Supervised individuals with their Activities of Daily Living Administered daily medications

Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

Accomplishments

learn more about patients, and trying more responsible and more study to be a nurse and a good nurse

Skills Used

Computer Microsoft word, internet, outlook, excel, G- tube feeding, charting computer, hoyer lift, colostomy, urostomy bag, vital sign, CPR and first aid, medication administration and CPI etc.

Direct Support Staff

Crossroads of Choice Inc - Rancho Cucamonga, CA

April 2010 to November 2014

Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities

Developed and implemented behavioral management care plans Maintained accurate case management reports

Medication administration

Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community

integration

Supervised individuals with their Activities of Daily Life Administered daily medications

Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

• provide patient personal hygiene by giving personal bedpans, urinal, baths and etc.

• provide for activities of daily living.

• maintains patient stability.

• provide patient comfort.

• preparing lunch and dinner.

• charting computer.

• observe behavior and seizure.

• taking vital signs etc.

• medication administration.

• Observation behavior and seizure.

• charting.

• report to nurse and qidp

Skills Used Computer Microsoft word, internet, outlook, excel, G- tube feeding, charting computer, hoyer lift, colostomy, urostomy bag, vital sign, CPR and first aid, and CPI etc. CNA - Certified Nursing Assistant

Vista Cove Care Center Rehabillitation skill nursing. - Rialto, CA November 2013 to May 2014

Responsibilities

Responsible and provide resource to help people with patient, and consumer disabilities lead more independent,

productive, socially integrated lives, assist changing diaper, preparing meal, assist with grooming, paper work

and always responsible with my job duty.Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities Developed and implemented behavioral management care plans Maintained accurate case management reports

Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community

integration

Supervised individuals with their Activities of Daily Life Administered daily medications

Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

Accomplishments

be a better Assistant nursing and more responsible for my patients. Skills Used

Computer Microsoft word, internet, outlook, excel, G- tube feeding, charting computer, hoyer lift, colostomy, urostomy bag, vital sign, CPR and first aid, and CPI etc. Cashier/Customer Service

chevron - Rancho Cucamonga, CA

August 2006 to October 2007

Cashier:

1) Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is

adequate change.

Customer service

Maintain documentation of customer inquiries and responses for future reference. Direct or route customer calls to appropriate personnel for assistance. Handle dissatisfied customers in a polite and professional fashion. Track and follow-up all customer requests in a timely manner. Maintain broad knowledge of all company products, services and promotions. Identify and implement new process plan to improve customer support service. Manage large volume of customer calls in friendly and courtesy manner. Provide outstanding and exceptional customer service. Greet and address customers in a friendly and respectful way. Maintain procedures and processes for first level problem determination. Work with product and sales teams to address and resolve customer issues efficiently. Return customer calls in a timely manner to ensure customer satisfaction. Education

Working on it. in License Vocational Nursing

West Coast Ultrasound Institute - Ontario, CA

April 2015 to June 2017

Certification in Assistant Nursing

East valley college - Ontario, CA

February 2013 to July 2013

High School Diploma in Social

SMU BPS&K I - Jakarta - Indonesia

July 1996 to May 1999

Skills

• Computer microsoft word, exel, outlook, internet. (10+ years)

• Vital Signs (10+ years)

• Charting (10+ years)

• Cooking (10+ years)

• Medication Administration (10+ years)

• Personal Care

• Work with Autism patients (10+ years)

• Work with Home Health (10+ years)

• Direct Support

• Direct Care

• CNA

• Disability

• CPI ( Crisis Prevention Intervention ) (6 years)

• Cna Certified

• Certified Nursing Assistant

• CPI Crisis Intervention (6 years)

• How to work with Hoyer Lift (10+ years)

• Infection Control Training

• Tube Feeding

• Van Driver

• Social Work

• Recreational Therapy

• CNA TRAINER (9 years)

Certifications and Licenses

Sexual Harassment Training

June 2018 to Present

Satisfaction Fraud, Waste, and Abuse Training for Community Rehabillitation Providers

September 2017 to Present

Nursing Assistant Certification

August 2018 to July 2020

Coaching The van Driver 3 - 702CS

December 2017 to Present

Infection Control

April 2015 to Present

CPR/First Aid

December 2018 to December 2020

Crisis Prevention Intervention

November 2018 to November 2020

CPR

Certified Nursing Assistant (CNA)

driver's license

Additional Information

I'm Bilingual



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