Krystal Janelle Jackson

**** ********* **., ******** ***., Ohio 44125

216-***-**** adu59x@r.postjobfree.com

Objective: To obtain a full-time position to add to my current income and to allow me to utilize my excellent customer service and communication skills and become a positive asset within a company that is well established and offers job stability.

Education

Warrensville Heights High School 1996-2000 Achieved Diploma

University Of Toledo 2000-2003 Prerequisites for Nursing

Mercy College of NW Ohio 2003-2004 Nursing Program

Skills

•Ability to effectively communicate and provide services to consumers in a positive manner

•Ability to adapt easily to new environments, learn new systems and processes, assimilate new material

•Knowledge of Word, Works, Outlook

•Ability to type 50 words per minute

•Knowledge of various dialing systems such as Davox and Medic System

Employment History

Kay’s Kidz Home Daycare, Owner 2010 to Present

Avery Dennison 2013 to 2014

Administrative Assistant/Biller

● Prepared billing invoices for out-going freight for all parts inventory for major automotive companies such as Ford, Honda, Toyota, GM and Chrysler as well as export documentation for all international shipments

HSN (Home Shopping Network) 2008 to 2009 Customer Service Representative (Hybrid)

•Provided the first line of contact between HSN retail business and the consumer to increase company revenue

•Received inbound telephone calls from HSN customers who had any concerns or questions regarding their order, account or company policies

Advanced Care Scripts 2004 to 2008

Refill Coordinator/ Patient Care Specialist

•Duties included processing test claims to determine the difference in the cost of the patient’s medication for the breakdown of the financial responsibility of the insurance company versus the patient.

•Contacted patients with MS to set up the delivery of their medication by using a Fed-EX system and tracking device

•Discussed any issues or concerns that the patient may have had regarding the involved co pay assistant programs, how the programs affect their insurance coverage or any related medication concerns including common side effects.

•Advanced Knowledge of CPR+

Mercy College of NW Ohio 2003 to 2004 Assistant Admissions Representative

•Assisted the Admissions department with contacting prospective students regarding acceptance into various programs, attendance to orientation, campus tours, and university questions or concerns.

•Compiled information into packets for the students that were interested in attending and required information via mail or for use at the college open house.

•Also assisted students with financial aid information

University of Toledo Counseling Center 2000 to 2003 Receptionist

•Received in-bound telephone calls from current students requesting to make appointments for psychological counseling and handled the tracking of reports for appointments made, kept, cancelled and rescheduled by use of a Medic System.

•Performed various clerical duties such as greeted clients, compiled client files, answered telephones and handling mail distribution.

Reference

Available Upon Request

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