Center Service Data Entry
Resume:
Maribel Mendez
Joliet, IL **436
adu58k@r.postjobfree.com
Objective
To obtain a position where I can grow with an organization and utilize my skills, training and education. Qualifications
• Excellent customer service skills • Bilingual in English & Spanish • Outbound and inbound sales experience • Experienced in HR responsibilities • Accurate accounting skills • Ability to work in a fast-paced atmosphere • Possesses disciplined work ethic • Strong decision-making skills
•Proficient in Microsoft Office (Word and Excel) • Experienced in data entry (alpha-numeric)
•Maintains satisfied and excellent employee relations • Superb organizational and problem-solving skills • Inventory control & cycle counting experience; excellent attention to detail
Education
Bachelor of Applied Science in Electrical Engineering and Communications and Technology ITT Technical Institute Orland Park, IL Associate of Applied Science in Electronics Engineering Technology ITT Technical Institute Orland Park, IL
Experience
11/21 - 05/22 Customer Employee Recruiter Total Staffing Romeoville, IL Post job ads on professional sites, job sites and social media. Participate in candidate sourcing efforts including high volume calls, Screen resumes to determine right fit, schedule calls and interv iews with said position, communicate with candidate for screening. Use recruiting software to keep track of open roles, perform in person interviews, promote positive candidate experience throughout the hiring process, Visit to client jobsites for safety protocols. 8 - 03/21 Senior Recruiter People Ready Crest Hill, IL Identify quality applicants, conducted screening interviews, administered tests, check references and evaluated applicant qualifications
Coordinated all new hire orientations, safety training and hand out PPE
Established appropriate pay rates for associates based on skills, ability, and experience Conducted I-9 Forms for accuracy Post jobs online using Indeed, Career Builder as well as other job sites and social media Responsible for overseeing onsite business projects with client and direct temporary associates.
Handled workers compensation and unemployment claims Maintained customer files and certificates are up to date Effectively managed all terminations
Responsible for all financial of the office including payroll, accounts payable and invoicing.
6/18 - 11/18 Traffic Clerk Goya Bolingbrook, IL
Contact carrier representatives to arrange and issue instructions for shipping and delivery of materials. Manage and organize traffic of transportation vehicles at a shipment facility. Provide direction and technical guidance to traffic management staff. Develop and document all traffic management issues, manuals and guidelines. Monitor requisitions and maintain inventory of stock using WMS program. Create BOL and Invoice for drivers. Create confirmations and send out daily emails to appropriate parties. Dispatch drivers and fine alternate route during traffic issues.
09/17 - 03/18 Fleet Maintenance Metra Chicago, IL
Ensure all fleet units are dependable, efficient and safe at all time, create appointments for units out on the field needing work, constant updating of units tracking through files, thoroughly look at invoicing and budget with policy and costs being charged, communicate with drivers and shops regarding unit in question, monitor PM programs, cross examine unit systematically, physically, on file and what repairs have been done according to invoice. 03/12 – 11/16 Call Center/Sales Assistant Exide Technologies Aurora, IL Create work orders sent through the call center Service Channel. Assist by phone with sales, distributers and customer inquiries. Maintain a means of recording and routinely reporting technical service events. Includes troubleshooting, corrective actions and follow-up. Assist in identifying issues for technician being sent out on site. Billing of invoices once tech has completed job. Scheduling, filing and communicating with customer. Assist with complaints from customers, and check with customer regarding purchase.
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