Marsha Russell

**** *. ***** **.

Poteau, Oklahoma 74953

Cell Phone: 918-***-****

adu588@r.postjobfree.com

OBJECTIVE: A career position that will effectively utilize my educational skills and background along with a chance to continue to expand and learn.

2/18/21-12/21/22

Department of Corrections

Jim E. Hamilton Correctional Center

Skills

Case Management

Observation and needs assessment

Use of Excel and Microsoft Office

Case Manager I

My duties include assisting the Inmates with discharging by providing resources for their reentry into society. I also maintain their paperwork with periodic reviews and assessments to determine their status and needs. When Inmates received misconducts for behaviors, I would do level demotions. Then when behavior was improved, I would promote. I communicate daily with Inmates and often with their families.

Skills

Case management

Observation and need assessment

Use of Excel

Microsoft office

12/3/2018 – 2/2020

Arkansas Department of Human Services

Community Resource Specialist

616 Garrison Ave

Fort Smith, Arkansas 72901

479-***-****

Skills

Working independently and in a remote setting.

Working with families as well as client with debilitating illness .

Microsoft office and Teams

Skype.

I worked with nursing home residents and their families. I meet them in painful and emotional time and supplying resources within their community that could assist them to return to their home. I was required to visit my assigned county frequently to see residents and to touch base with the staff.

7/01/2016 -9/12/18

Disability Determination Services

6101 E. Oltorf St.

Austin, Tx 78741

512-***-****

Skills

Extensive evaluation of medical reports

Working with physicians

Knowledge of Social Security Disability policy.

Microsoft office

I worked for the State of Texas doing medical decisions on Social Security claim applications. I reviewed all medical information, collateral statements and set up appointment for additional medical testing. I obtained medical and supporting documents, I evaluated their physical and mental function per social security policy and made appropriate recommendations to staff physicians.

12/2000 –03/15/2016

Department of Human Services Poteau, Ok

Adult and Family Support/ Leflore County

Social Services Specialist II

Skills

Microsoft office

Oklahoma medicaid and soonercare policy

Oklahoma State Resources

Customer Service

Observation and needs assessment

Use of multimal monitor

Observing set deadlines

Working as a team

I have worked in several different areas during my time with the Department of Human Services. I began as a comprehensive case worker with a case load comprising of medical, snap and child care cases. When the office was switched to a task-based system; I was assigned to the change unit which was responsible for all incoming client calls and processing mail. We updated reported changes into the system. I was with the change unit for approximately one year at which time I was moved to the Snap Review Unit. This involved completing semi- annual reviews of approximately 100-110 cases per month. I also routinely back up my coworkers in other areas and doing emergency snap certifications for our walk- in clients. I have dealt with both state and federal policies, laws and regulations. I am good at interviewing with the goal of obtaining information that the clients need but may not know how to ask.

Skills

Extensive customer service

Needs assessment

9/9/2006 – 5-2012

Wal-Mart Stores, Inc. Poteau, OK

Connection Center

Sales Floor Associate

Skills

Extensive Customer Service

Working independently

High volume customer contact.

I was assigned to the Connect Center at the Poteau, Oklahoma store. I assisted customers with finding items in my department and within the store as a whole. My main responsibility was to complete credit checks, activate of cell phone service with our customer’s choice of cell phone carriers. Walmart placed a great responsibility upon me to protect customer’s personal information and explaining and completing carrier contracts.

1/1998 –12/2000

Department of Human Services Tulsa, OK

Child Support Enforcement Division

Tulsa West Office

Child Support Specialist Assistant to CSS II

Skills

Oklahoma Court Systems

Viewing and understanding legal forms

Microsoft office

I was assigned with an experienced Locate work in order to learn programs that are utilized daily. I was assigned my first caseload that consisted of paternity and Notice of Support Debt cases. I prepared necessary pleadings. During weekly hearings I would meet with parties that where present. Negotiated agreements, prepared Genetic orders and continuances as needed. I did this for approximately 1 year.

Caseloads and duties where adjusted and I was assigned to the court team with my primary duties was managing the Genetic Testing schedule. I prepared all genetic testing orders and scheduled appointment for testing. When results where received I prepared pretrial hearings, motions to dismiss and notification to all parties. I was assigned to the court team as a full team member. This position required doing more direct work for the office attorneys. I prepared files and documents for both Administrative and District Court. I worked closely with the office attorneys in preparing their district court cases and did any assigned work that they needed done. I coordinated all case files on Administrative Court days. I was responsible for distributing cases to caseworkers, so that all parties were seen. It was also my responsibility to make sure all orders were correctly completed by the assigned caseworker and then sent to an attorney for signature. I took the completed orders to the administrative law judge to be finalized and entered minutes to office files.

11/1997-1/1998

Department of Human Services Tulsa, Ok

LIHEAP program-Family Support

Social Services Specialist asst.

I processed applications for the energy assistance program. I interviewed applicants, verified qualification and eligibility.

3/1997-6/1997

EZ-Mart Stores Inc. #551 Tahlequah, Ok

Skills

Working Independently

Customer Service

Quality inventory Control

Store Manager

My duties included supervising and scheduling of up to three store employees. I was responsible for daily paperwork, ordering, maintaining and tracking of inventory. I made the grocery order once per week and had daily check in’s of merchandise by venders.

6/1993-3/1997

Mr. O‘s (until company was bought out by EZ- Mart Stores Inc.)

Store Manager

I began my career with this company as an evening clerk. I was responsible for store clean up and that it was well stocked during my shift. I was responsible for making money drops timely and accurately. My primary responsibility was to provide and maintain good customer service. I was promoted to manager of my own store in approximately 9/1995.

EDUCATION:

5/2012 – 7/2016

Mid-American Christian University

Online program- Master - LPC

Oklahoma City, Ok

No degree completed

8/1990 -5/1995

Northeastern State University Tahlequah, Ok

BACHELORS DEGREE

Major in Criminal Justice with a paralegal emphasis

Minor in Psychology

8/1988-05/1990

Eastern Oklahoma State College Wilburton, Ok

Transferred To Northeastern State University

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