Case management, working with Microsoft office
Resume:
Marsha Russell
Poteau, Oklahoma 74953
Cell Phone: 918-***-****
***********@*****.***
OBJECTIVE: A career position that will effectively utilize my educational skills and background along with a chance to continue to expand and learn.
2/18/21-12/21/22
Department of Corrections
Jim E. Hamilton Correctional Center
Skills
Case Management
Observation and needs assessment
Use of Excel and Microsoft Office
Case Manager I
My duties include assisting the Inmates with discharging by providing resources for their reentry into society. I also maintain their paperwork with periodic reviews and assessments to determine their status and needs. When Inmates received misconducts for behaviors, I would do level demotions. Then when behavior was improved, I would promote. I communicate daily with Inmates and often with their families.
Skills
Case management
Observation and need assessment
Use of Excel
Microsoft office
12/3/2018 – 2/2020
Arkansas Department of Human Services
Community Resource Specialist
616 Garrison Ave
Fort Smith, Arkansas 72901
Skills
Working independently and in a remote setting.
Working with families as well as client with debilitating illness .
Microsoft office and Teams
Skype.
I worked with nursing home residents and their families. I meet them in painful and emotional time and supplying resources within their community that could assist them to return to their home. I was required to visit my assigned county frequently to see residents and to touch base with the staff.
7/01/2016 -9/12/18
Disability Determination Services
6101 E. Oltorf St.
Austin, Tx 78741
Skills
Extensive evaluation of medical reports
Working with physicians
Knowledge of Social Security Disability policy.
Microsoft office
I worked for the State of Texas doing medical decisions on Social Security claim applications. I reviewed all medical information, collateral statements and set up appointment for additional medical testing. I obtained medical and supporting documents, I evaluated their physical and mental function per social security policy and made appropriate recommendations to staff physicians.
12/2000 –03/15/2016
Department of Human Services Poteau, Ok
Adult and Family Support/ Leflore County
Social Services Specialist II
Skills
Microsoft office
Oklahoma medicaid and soonercare policy
Oklahoma State Resources
Customer Service
Observation and needs assessment
Use of multimal monitor
Observing set deadlines
Working as a team
I have worked in several different areas during my time with the Department of Human Services. I began as a comprehensive case worker with a case load comprising of medical, snap and child care cases. When the office was switched to a task-based system; I was assigned to the change unit which was responsible for all incoming client calls and processing mail. We updated reported changes into the system. I was with the change unit for approximately one year at which time I was moved to the Snap Review Unit. This involved completing semi- annual reviews of approximately 100-110 cases per month. I also routinely back up my coworkers in other areas and doing emergency snap certifications for our walk- in clients. I have dealt with both state and federal policies, laws and regulations. I am good at interviewing with the goal of obtaining information that the clients need but may not know how to ask.
Skills
Extensive customer service
Needs assessment
9/9/2006 – 5-2012
Wal-Mart Stores, Inc. Poteau, OK
Connection Center
Sales Floor Associate
Skills
Extensive Customer Service
Working independently
High volume customer contact.
I was assigned to the Connect Center at the Poteau, Oklahoma store. I assisted customers with finding items in my department and within the store as a whole. My main responsibility was to complete credit checks, activate of cell phone service with our customer’s choice of cell phone carriers. Walmart placed a great responsibility upon me to protect customer’s personal information and explaining and completing carrier contracts.
1/1998 –12/2000
Department of Human Services Tulsa, OK
Child Support Enforcement Division
Tulsa West Office
Child Support Specialist Assistant to CSS II
Skills
Oklahoma Court Systems
Viewing and understanding legal forms
Microsoft office
I was assigned with an experienced Locate work in order to learn programs that are utilized daily. I was assigned my first caseload that consisted of paternity and Notice of Support Debt cases. I prepared necessary pleadings. During weekly hearings I would meet with parties that where present. Negotiated agreements, prepared Genetic orders and continuances as needed. I did this for approximately 1 year.
Caseloads and duties where adjusted and I was assigned to the court team with my primary duties was managing the Genetic Testing schedule. I prepared all genetic testing orders and scheduled appointment for testing. When results where received I prepared pretrial hearings, motions to dismiss and notification to all parties. I was assigned to the court team as a full team member. This position required doing more direct work for the office attorneys. I prepared files and documents for both Administrative and District Court. I worked closely with the office attorneys in preparing their district court cases and did any assigned work that they needed done. I coordinated all case files on Administrative Court days. I was responsible for distributing cases to caseworkers, so that all parties were seen. It was also my responsibility to make sure all orders were correctly completed by the assigned caseworker and then sent to an attorney for signature. I took the completed orders to the administrative law judge to be finalized and entered minutes to office files.
11/1997-1/1998
Department of Human Services Tulsa, Ok
LIHEAP program-Family Support
Social Services Specialist asst.
I processed applications for the energy assistance program. I interviewed applicants, verified qualification and eligibility.
3/1997-6/1997
EZ-Mart Stores Inc. #551 Tahlequah, Ok
Skills
Working Independently
Customer Service
Quality inventory Control
Store Manager
My duties included supervising and scheduling of up to three store employees. I was responsible for daily paperwork, ordering, maintaining and tracking of inventory. I made the grocery order once per week and had daily check in’s of merchandise by venders.
6/1993-3/1997
Mr. O‘s (until company was bought out by EZ- Mart Stores Inc.)
Store Manager
I began my career with this company as an evening clerk. I was responsible for store clean up and that it was well stocked during my shift. I was responsible for making money drops timely and accurately. My primary responsibility was to provide and maintain good customer service. I was promoted to manager of my own store in approximately 9/1995.
EDUCATION:
5/2012 – 7/2016
Mid-American Christian University
Online program- Master - LPC
Oklahoma City, Ok
No degree completed
8/1990 -5/1995
Northeastern State University Tahlequah, Ok
BACHELORS DEGREE
Major in Criminal Justice with a paralegal emphasis
Minor in Psychology
8/1988-05/1990
Eastern Oklahoma State College Wilburton, Ok
Transferred To Northeastern State University
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