Fontichia McIntosh adu57h@r.postjobfree.com 904-***-**** 3277 Hermitage Rd. E, Jacksonville, FL 32277

Unemployed 12/2019 – Present

Laser Appliance Repair, Ft. Lauderdale, FL 12/201/2021

Administrative Assistant, (remote, temporary)

Exported maintenance requests from Pro Serviz, Thumbtack and Pro Connect and added service appointments from inbound calls onto the Workiz appointment calendar. Assigned service appointments between six technicians’ using Workiz. Confirmed appointments with customers via telephone or direct messenger. Emailed service invoices for payments via Square invoicing. Ordered appliance parts, technicians’ uniforms, processed returns on defective or unused parts, paid office service contracts and utility bills online to appropriate vendors. Provided customer service support by responding to emails and inbound calls regarding warranties and appliance malfunctions. Explained the services the technician with be providing and explained their invoice details. Processed payments from customers via telephone. Provided follow-up customer service calls to setup additional services and get review of overall services provided.

St. Stephen Child Care Learning Center, Jacksonville FL 07/2018 – 11/2019

Chef

Provided balanced and portioned breakfast, lunch and snacks for children ages 2-6 years according to required nutritional guidelines. Provided alternative meals for children with allergy restrictions. Ensured kitchen assistant and dishwasher followed proper food and safety procedures. Maintained inventory log and ordered supplies. Assisted with menu planning for children’s holiday events and graduation. Pick-up will call products from food vendors. Prepared small appetizer trays for staff and PTA meetings. Setup steam tables for meals and food tables for special events. Provided feedback to parents on inquiries of ingredients and what them can bring in for their child.

Clara White Mission, Jacksonville FL 11/2015 – 07/2018

Cafe Manager/Chef

As Kitchen Manager/Chef it was my duty to ensure the cashier and kitchen assistant followed proper food and safety procedures. Provided customer service ensured done in a timely manner, provided outstanding customer service and maintained cleanliness. Verified cash drawer between shifts and end of day. Pick-up will call products from food vendors and transported food and supplies for events to designated locations. Assisted with preparation with meals and table displays for special events. Tracked inventory, checked-in supplies and ordered bi-weekly supplies. Handled complaints and submitted suggestions to upper management.

YES Energy Management, (formerly Ista-North America) Colorado Springs, Colorado 05/2012 – 03/2016

Field Operations Coordinator

Ista North America, Jacksonville FL 03/2007 – 05/2012

Quality Analyst

Monitored representatives’ calls using I3 phone system and provided feedback on how the calls rated and what to improve as well as what they were strong on. Provided representatives with customer support via chat or one on one. Provided excellent customer service when handling escalated calls from residents and property managers. Overseen the call center day to day activities when supervisors were unavailable. Assisted representatives with verbiage, researching high bills, billing explanations, rates, meter readings and general account information and follow-up on residents’ issues in a timely manner. Executed work orders, service request and billing corrections to the appropriate departments. Defused supervisor calls from residents with detailed research and explanation of their billing method, credits, rates, and usage. Assisted with high volume calls as needed to get the hold time down. Assisted property managers with accessing billing reports, applying credit due to high bills. Executed requests to the billing department for locating missing payments and refund checks to residents.

Ross Dress for Less (part-time) 05/2005 – 03/2007

Customer Service Representative

ATS Temporary Staffing 03/2004 – 03/2007

Administrative Assistant

National Institutes of Health, Bethesda MD 05/1996 – 10/2003

Administrative Assistant GS7/2

United States Navy 09/1989 – 06/1993

Culinary Specialist CS/3

Certifications: SERVSafe Certification June 2022; Notary Republic Certificate, June 2021; Personal Concierge Certificate, October 2021; Jones College, Jacksonville, FL, B.S. in Office Administration, April 1997; Event Trix, Event and Hospitality Certification December 2015

Professional Skills: Skip Tracing, Microsoft Word, Excel, Multi-tasking and Organization Transportation, Typing/10-Key, Chat support, Customer support, Scheduling, Meal Preparation, Menu Planning, Grill/short order cook, Baking

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