Assistant Data Entry Clerk

SKILLS

+ Handling Customer Complaints

+ Records Management

+ Account Management

+ Incident Escalation

+ Customer Consulting.

+ Data Processing

+ Service Order Flow

‘+ Multitasking and Organization

+ Complaint Resolution

+ Customer Relationship

Management

Listening Skills

‘+ Warranty Claims Process

Management

Call Center Operations

Excellent Communication

Microsoft Office

‘Administrative and Office

st

+ Accounts Payable and Accounts

Receivable

Calm and Professional Under

Pressure

Online Chat

+ Telephone Reception

+ Documentation

EDUCATION

Millville Senior High School

Millville, NJ + 06/2000

Diploma : Cosmetology @ CCVOTEC

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with

extensive experience in computer technology and administrative

business industry. Solid team player with outgoing, positive demeanor

and proven skills in establishing rapport with clients. Motivated to

maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate,

energetic and results-oriented with exemplary passion for developing.

relationships, cultivating partnerships and growing businesses.

WORK HISTORY

‘Action Hyundai Of Millville - Service Advisor

Millville, NJ +» 09/2014 - 02/2016

+ Pleasantly greeted customers and asked open-ended questions to

better determine needs.

+ Suggested add-on services that would be helpful to customers and

improve bottom line.

Developed estimates by costing materials, supplies and labor.

Maintained high customer satisfaction standards to meet or exceed

targets.

Bayside State Prison - Administrative Assistant Data Entry Clerk

Leesburg, NJ + 09/2000 - 02/2006

+ Answered multi-line phone system, routing calls, delivering

messages to staff and greeting visitors.

+ Executed record filing system to improve document organization and

management.

+ Scheduled office meetings and client appointments for staff teams.

+ Sorted and distributed office mail and recorded incoming shipments

for corporate records.

Front Desk Office - Gentili Ford

Woodbine, NJ = 12/2001 - 03/2002

+ Completed full vehicle inspections to check for leaks, damage or

other issues of concern.

+ Replaced damaged, missing or defective parts with new and

refurbished components.

+ Performed diagnostic and troubleshooting procedures to find and

identify root causes of mechanical issues.

+ Inspected and tested vehicles and completed preventive

maintenance such as engine tune-ups, oil changes, tire rotations,

‘wheel balancing and filter replacement.

REFERENCES

Available upon requests.

Contact this candidate