Karam Hafez

Address: **, ****** ** *****, ** darb El Ahmer, Cairo, 11411 (EG)

Email: adu56o@r.postjobfree.com / adu56o@r.postjobfree.com

Tel: +201*********

Professional Summary

Personable, dependable, honest leader offering 15 years of success in multi national tourism companies and hotel organizations. Passion for delivering excellent customer service at every interaction; dedicated to progressing my career within the hospitality industry. Currently seeking a leadership, challenging position in your organization to effectively use my knowledge and skills. Throughout my career I have been known as a quick learner and a self-starter. I have demonstrated my ability to handle a variety of tasks effectively. I am convinced that I can make an immediate contribution towards the growth of your company and would hope that we may explore this opportunity further at your convenience. I am ready to put all my sincere efforts and skills to bring the best results from the market. Would appreciate the opportunity of meeting with you to further discuss my suitability for the position.

Employment history

General Operations Manager

EZ rent for Hotels & Developing. ( Porto Sharm & Genina City ), Sharm El Shiekh,Egypt.

Aug. 2018 – 14 November 2019

Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them

Provided keen oversight to daily reservation department, along with supervising property staff

Applied expertise in handling and maintaining 100% guest satisfaction

Successfully boosted property quality service scores from 40% to 92%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and housekeeping standards

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

Monitor the revenue activity of the hotel or facility.

Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

Collect payments and record data pertaining to funds and expenditures.

Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.

Interview and hire applicants. Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.

Perform marketing and public relations activities.

Internal Facility Manager

G4S Secure Solutions (Egypt) LLC.. Cairo, Egypt

Dec. 2014 – Aug. 2018

•Project planning and management of office builds, refurbishments, moves and the cyclical redecoration (external and internal) management.

•Sourcing contractors for building refurbishments and ensuring work is completed to standard and within the budget.

•All hard and soft service including: Cleaning, Contracts, Security and mechanical electrical / buildings maintenance.

•Building fabric maintenance, fixtures and fittings repair.

•Mechanical services repair and renewal management

•Business continuity planning, Health & safety management.

•Calculating and compiling costs for required goods and services.

•Liaising with estate Landlords and local authorities.

•Fire safety procedures and compliance.

•Ensuring site is secure.

•Project management, delivering projects on budget/time

•Strong knowledge of procurement, negotiation and management of external contracts

•Managing facilities / office services department.

•Expert of managing quality and/or environmental management systems in particular

C.E.O

Al Hafez OU for International Trading. Parnu, Estonia

Jul. 2011 – Oct. 2014

•Heading and planning all the future strategies of the company

•Implementing all the planning of strategies

•Fixing the budgets

•Setting goals for the company to achieve

•Meeting with clients and future business partners

•Expanding the business of the company

•Solve all employee related problems before they get out of hand

•Creating a good working environment for the employees

•• Take responsibility of the profits of the company and set targets for them to achieve

•Look after all the legal issues of the company

Tourism Sales & Marketing Manager

New La coste Travel. Sharm El Shiekh, Egypt

Jul. 2007 – Jan. 2011

Plan tour itineraries, applying knowledge of travel routes and destination sites.

Resolve any problems with itineraries, service, or accommodations.

Sell travel packages.

Evaluate services received on the tour, and report findings to tour organizers.

Attend to special needs of tour participants.

Give advice on sightseeing and shopping.

Administer first aid to injured group participants.

Identify, evaluate, create and develop tourism opportunities that maximize value of the company including co-marketing, cross promotion, brand integration and consumer experiences

Set strategy and oversee corporate relationship of key tourism boards and regional DMOs to collaborate on potential opportunities across Travel Trade, PR, MICE and digital, ensuring memberships are being fully maximized.

Develop FAMs to showcase key tourism stores, Expanding & Upgrading Multi-National markets (Jordanian-Syrian-Tunisian-Russian- European).

Accountable for ensuring accurate measurements of tourism programs are in place.

Oversee tourism budgets and ensure budgets are being fully maximized including meeting revenue and expense goals as directed.

Advise business or other groups on local, national, or international factors affecting the buying or selling of products or service

Develop pricing strategies, balancing firm objectives and customer satisfaction.

Branch Manager

Lucky Tours. Sharm El Shiekh, Egypt

Sep. 2005 – Jun. 2007

Plan tour itineraries, applying knowledge of travel routes and destination sites.

Resolve any problems with itineraries, service, or accommodations.

Sell travel packages.

Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.

Evaluate services received on the tour, and report findings to tour organizers.

Verify amounts and quality of equipment prior to expeditions or tours.

Give advice on sightseeing and shopping.

Monitor all the hotel guides and lead them to achieve the maximum sales target

Manage and arrange all arrivals and departures

Supervise all the excursion guides to assure the maximum guest satisfaction and entertain to Ukrainian market.

Negotiate and finding new resources of increasing income to the company

Operation Manager

Sharm Voyage Egypt, Sharm El Shiekh, Egypt

Oct. 2001 – Sep. 2005

Plan tour itineraries, applying knowledge of travel routes and destination sites.

Ensure all operations are carried on in an appropriate, cost-effective way

Sell travel packages.

Improve operational management systems, processes and best practices

Perform quality controls, Recruit, train and supervise staff

Managing all kind of booking the excursions including;

Flight trips, Daily hotel meetings sales, Cairo / Luxor over day by land / by plane.

•Operate all the borders and harbors departures & arrivals services, visas, transportation.

Full follow up with the clients concerns upon arrivals till they back based on charter flights.

•Very familiar with SeeJour Main system reservation CRS

•Managing and handling many different foreign operators such as:

* Pegas Turistik Russian * Top Matkat Finnish

* E.T.S Turkish * Kontiky Cyprus

* Putnik Serbian

* New Millennium / Alba tour Italian

* Domina Travel / Marhaba / Top tours / Klik Top Estonian

Senior Cashier

Casino Finance, Conrad International Hotel in Cairo– Hilton Corporation. Cairo, Egypt

Feb. 1999 – Jan. 2002

• Overseeing the cage operation. Review cage operations and activities with cage management.

• Ensuring that all policies and procedures are being followed.

• Helping cashiers or running a window.

• Development of staff, train and evaluation.

• Assist cashiers or perform window duties.

• Review department’s financial data and verify paperwork.

• Responsible for customer relations.

• Ensure safety and security of employees and customers. Other duties as assigned.

Tour Leader

Estmar Travel. Sharm El Shiekh, Egypt

Sep. 1997 – Oct. 1998

• Ensuring that tour members booked to travel are in attendance.

• Organize social activities to allow people on the tours to get to know each other.

• Provide detailed information on local sites to tour members.

• Assist tour members with travel advice and information as necessary.

• Provide information on local bars, restaurants, shopping and activities in each Location.

• Promote and sell day tours to tour members, which will earn additional Commissions.

• Provide support for tour members as necessary.

• Ensure the travel company procedures are followed at all times.

• Reporting of updates and issues to the travel company managers.

• Confirm accommodation numbers with hostels in each location

Education

Hellwan University, Cairo, Egypt

Bachelor of Arts, Tourism guidance, Aug. 1996

Courses

Conrad International Cairo: Certificate of Training Achievement, 2001

Goethe Institute: German language, Intermediate, 1992, 1999

Russian Embassy: Russian language, Elementary, 1998

American University Cairo: English language, TOEFL preparation, 1995

British Council in Cairo: Introduction of computer typing

Languages:

Arabic: Mother Tongue (Native) English: Fluent

Russian: Beginner German: Fair

Estonian: Basic Knowledge

Computer Skills:

• PC literate,Windows environment, MS Word, MS Excel, MS Power Point, Internet Explorer, Outlook E-mail.

Other Skills:

• Good communication skills, fast learning, ability to work in team work environment, valid driving license. Relocation Ability.

• Approachable individual with professional manner

• Methodical in approach to tasks, Self-motivated

• An effective time manager with the ability to multi-task

• Strong business operational focus

• Strong in building relationships and able to communicate at all levels

• Team player, and able to work on own initiative

Personal Information:

Nationality: Egyptian

Gender: Male

Military Status: Full exempted

Marital Status: Married

Contact this candidate