Milagros Hernandez

**** ******* **** ***** **********, SC 29406 Cell 843-***-****

adu566@r.postjobfree.com

OBJECTIVE To obtain a position where my experience and accomplishments will be valued and allow for growth and advancement.

EDUCATION Interboro College (NY)

Paralegal Studies (2008)

Medical Assistant (2007)

EMPLOYMENT

EXPERIENCE

Trident General Dentistry, Hanahan, SC (7/20-Current)

Bilingual Insurance /Front office coordinator

●Acted as first line of communication for patients visiting the dental office. Presented as first point of contact for patients who are visiting the clinic for treatments.

●Carryout secretarial duties which includes but is not limited to, answering phones, scheduling patient appointments, and responding to physicians and patients requests

●Verify patient’s insurance eligibility and obtain insurance prior authorizations

●Perform clerical duties such as filing, faxing, composing correspondences, and data entry print daily reports

●Provide interpreting services for Dental providers and patients

Smile on Dental, North Charleston, SC(8/18-7/20)

Office Manager

●Manage office of eight dental assistants, 3 front office associates and 2 Dentist

●Carryout secretarial duties which includes but is not limited to, answering phones, scheduling patient appointments, and responding to physicians and patients requests

●Manage daily bank deposits, insurance payments, and patient co-payments

●Verify patient’s insurance eligibility and obtain insurance prior authorizations

●Perform clerical duties such as filing, faxing, composing correspondences, and data entry print daily reports

●Provide interpreting services for Dental providers and patients

●Liaison between patient care coordinator and clinical staff

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Fetter Healthcare Network, Charleston, SC (4/13-8/18)

Lead Bilingual Patient Services Representative

●Acted as first line of communication for patients visiting the various healthcare faclities– Presented as first point of contact for patients who are visiting the clinic for treatments.

●Carryout secretarial duties which includes but is not limited to, answering phones, scheduling patient appointments, and responding to physicians and patients requests

●Manage daily bank deposits, insurance payments, and patient co-payments

●Verify patient’s insurance eligibility, obtaining insurance prior authorizations as needed

●Perform clerical duties such as filing, faxing, composing correspondences, and data entry print daily reports

●Provided clinical assistance and trained under facilities OB/GYN department

●Provide translation/interpreting services for facilities providers and patients

●Liaison between patient services rep and patient services supervisor/coordinator

●Call center duties maintained accurate and current patient account data. Adhered to company policies and scripts to achieve call time and quality standards

Community Dental Center, Charleston, SC part-time (6/15- 8/18)

Bilingual Dental Receptionist

●Acted as a communication link for patients visiting the dental clinic – Presented as first point of contact for patients who are visiting the clinic for treatments.

●Assisted patients in scheduling appointments – Provided information and made appointments with dentists. Handled incoming and out going referrals as well as any insurance prior authorizations

●Greeted patients and directed them in a positive manner – Interacted with clients in a very friendly manner.

●Received calls on behalf of the dentists – Sorted patient queries and confusions.

●Performed administrative duties whenever required – Documented patient records in databases along with payments received and treatments conducted.

Walmart, Moncks Corner, SC (07/11-4/13)

Customer Service Manager

●Interacted with customers and provided exceptional customer service relations

●Managed employees, delegated tasks, and facilitated meetings

●Provided cash/credit transactions accurately and efficiently

●Supervised employees

●Managed cash registers and made sure employees stayed honest in their dealings

Bronx River Medical Associates, P.C., Bronx, NY (02/09-05/11)

Bilingual Administrative Assistant

● Head of the Medical Records Department

●Carryout secretarial duties which includes but is not limited to, answering phones, scheduling patient appointments, and responding to physicians and patients requests

● Manage daily bank deposits, insurance payments, and patient co-payments

● Verify patient’s insurance eligibility

● Perform clerical duties such as filing, faxing, composing correspondences, and data entry

●Perform insurance prior authorizations, Assist with inbound and outbound referrals for all Oncology Hematology Patients

Kid Fresh, Manhattan, NY (01/08-02/09)

Shift Supervisor

●Interacted with customers and provided exceptional customer service relations

●Managed employees, delegated tasks, and facilitated meetings

●Developed weekly employee schedules

FAO Shwarz, Manhattan, NY (01/07-01/08)

Supervisor and Sales Specialist

●Engaged in supervisor training which focused on leadership and quality interpersonal skills in a professional environment

●Provided cash/credit transactions accurately and efficiently

●Maintained strong customer service relations and catered to their needs

McDonalds Corp. Inc, Manhattan, NY (01/05-12/07)

Manager

●Supervised employees

●Managed cash registers and made sure employees stayed honest in their dealings

●Handled deposits

SKILLS

Certified Professional Medical Interpreter (MUSC Bridging the Gap Medical Interpreter)

Proficient Medical Interpreting skills in the English and Spanish language, Training included but not limited to Medical Terminology, Patient Advocacy, Professional Development, Code of Ethics, Standards of Practice, Roles of Interpreting

Certified Translator, ALTA Language services

Proficient translating skills in Spanish, English, speaking, reading and writing

Best Chance Network Certified

SC Department of Health Granted program for Breast Cancer Cervical Cancer screenings

SC Thrive Certified

Certified to use the Benefit Bank to assist clients in applying for state and federal benefits that improve the financial, health and household stability of South Carolina families.

PC and Macintosh

Microsoft Office (Word, Excel, PowerPoint), Access, WordPerfect, Internet, Email, Outlook, and Dreamweaver

Leadership Skills

Outstanding communication, excellent time management, capable of multitasking, enthusiastic, work well with others, exceptional organizational skills, and great problem solving abilities

Language

Proficient verbal, written, and reading skills in both English and Spanish

Writing

Excellent professional writing skills including but not limited to letters, emails, research, and drafting office policies and guidelines

References upon request

Contact this candidate