Customer Service Front Desk
Resume:
SUMMARY
I am an undergraduate student at Fordham College at Lincoln Center looking to obtain a Bachelor of Science degree, expected to graduate in spring of 2025. I'm currently a research assistant to Dr. Natasha Burke at the Fordham Burke Health and Wellness Lab where we research eating and weight-related disparities in economically disadvantaged and ethnic minority groups. I additionally earn my pre-medical clinical hours by working as a student attendant at Fordham University Emergency Medical Services (FUEMS) in hopes of becoming a certified EMT by the Summer of 2023. I additionally work as a medical secretary at Fordham's University Health Services at Lincoln Center.
EXPERIENCE
Fordham University Emergency Medical Services - EMT The Bronx, NY • 10/2022 - Current
Fordham Burke Clinical Health & Wellness Lab - Research Assistant The Bronx, NY • 09/2022 - Current
Anthology Senior Living - Farmington, CT - Engagement Associate Farmington, CT • 07/2022 - Current
Fordham University Health Services - Medical Secretary New York, NY, NY • 01/2022 - Current
As a front desk worker, I have several administrative responsibilities such as answering phone calls, bookkeeping, filing records/immunizations, calling 911/EMS if necessary, monitoring and responding to client emails, communicating with insurance companies to ensure proper billing, and communicating directly with patients.
Anthology Senior Living - Farmington, CT - Server
Farmington, CT • 06/2021 - 07/2022
At Anthology, I served lunch, and dinner (and occasionally breakfast) to around 20 residents per each 4 hour shift. I memorized a variety of differentiating menu items and rotating specials while giving residents customized recommendations, and creating long lasting relationships with returning residents. EDUCATION
Bachelor of Arts: Integrative Neuroscience -Cell & Molecular/Pre-Med Fordham College At Lincoln Center
New York, NY • Expected in 05/2025
CONTACT
adu561@r.postjobfree.com
New York, NY 10023
SKILLS
LANGUAGES
English:
Native/ Bilingual
Spanish:
Professional
Urdu:
Native/ Bilingual
Arabic:
Native/ Bilingual
CERTIFICATIONS
Sana Toor
• Responding to 911 calls.
• Providing emergency treatments.
• Putting patients on defibrillators and ventilators.
• Operated emergency vehicles with caution to keep patients, public and first responders safe.
• Documented calls in reports detailing incident type and course of treatment.
• Monitoring and administering medication to patients.
• Collecting and entering data, preparing or rating experimental stimuli Calling prospective or current participants for phone screens or appointment reminders, practicing with other RAs
•
• Taking a subject-running ‘test' with a graduate student, conducting literature searches
• Entering references into a lab database
As an engagement associate and long-term employee of Anthology, I maintain positive donor interactions through excellent customer service skills and customer service
•
I coordinate community events that may involve program planning, website design, and timely follow-up for weekend and evening occasions.
•
• PPE Use
• Planning & Organizing
• Critical Thinking
• Reliable & Trustworthy
• First Aid/CPR
• Relationship Building
• Supervision & Leadership
• People Skills
• Problem Resolution
• Medical Data Acquisition
• Ambulance Transport
• Critical Decision-Making Skills
IS-100.C: INTRODUCTION TO
INCIDENT COMMAND
SYSTEM, ICS-100 (2022-FEMA)
•
IS-200.C: BASIC INCIDENT
COMMAND SYSTEM FOR
INITIAL RESPONSE ICS200
(2022-FEMA)
•
IS-700.B: An Introduction to the
National Incident Management
System (2022-FEMA)
•
IS-800.D: National Response
Framework, An Introduction
(2022-FEMA)
•
WMD/Terrorism Awareness for
Emergency Responders
(2022-FEMA)
•
Standard First Aid, CPR, and
AED (2021 - American Red
Cross)
•
Contact this candidate