Senior QA Engineer, Remote,- Retired

Ronald Brown

**** ****** ***, ********** ** ***** 603-***-**** **********@*****.***

Objective

Upon retiring after years of employment in the corporate world, I am seeking a position where I can use my skills gained to reconnect with customers and provide the best quality service and products.

Skills & Abilities

CUSTOMER SERVICE

In my most recent role, I supported and communicated with internal clients by providing quality testing which leads to customer satisfaction. Daily involvement in reviewing client issues and identifying resolution. Able to analyze needs of end user and provide creative solutions to complex problems to meet critical deadlines.

Prior food service experience provided me the opportunity to interact with customers in several ways – Front line interaction in a restaurant setting. Internal customers in a hotel catering department. As a corporate chef, I supported all the catering needs for an organization as well as daily interaction with all internal customers and employees.

TIME MANAGEMENT

Past responsibilities included self-managing project work to meet specific deadlines. Ability to adapt to changing working environment, priorities, and project scope.

Within the food service industry, honed my time management skill as I needed to meet constant food preparation deadlines. Additionally, was tasked with purchasing so had to be aware of usage and timing of delivery – taking into consideration the constant changing banquet/catering needs.

TEAMWORK

In my recent prior work experience, I have participated on and collaborated with many different teams where individuals had different skills, experience, and opinions. The critical skill is being open to the exchange of ideas and a differing point of view.

Working in the food service industry has allowed me to hone my inter-personal skills as it takes multiple members from several teams to organize and deliver a meal or banquet service.

PROBLEM SOLVING

The tasks in my prior role revolved around finding and testing solutions for problems out client are facing. The issue is determined with all team members input and through development and testing, the solutions is refined and utilized in production.

Same skills are used in the food service industry as staff need to constantly adjust to product availability to clientele levels and needs

Experience

SENIOR QA ENGINEER ADP JULY 1999 - March 2022 - Retired

Involved in the implementation of converting all 600+ Large Market plans with assets under management of over $9 Billion dollars, to a Common Platform recordkeeping system resulting in streamlined production processes and improve quality to the participant.

Function as a resource to users, programmers, and managers to address complex business issues and participate in business and systems planning efforts.

Identify, document, and resolve all daily production and technical issues and communicate them to the business units resulting in smoother client customer service.

Involved in the development and implementation of new cross training and new hire training procedures being used company wide.

Participated in several inter-departmental taskforce groups and committees which provide solutions to existing and potential issues.

FOOD SERVICE INDUSTRY; CHEF VARIOUS 1980 – JUNE 1999

Managed all functional aspects of Corporate Catering and Hotel food service establishments.

Implemented and maintained all human resource functions on site including staff development.

Menu creation and food cost maintenance

ServSafe certified - Inactive

Education

MASTER OF SCIENCE 2009 SOUTHERN N.H. UNIVERSITY

Major: Organizational Leadership / Minor: Human Resources Management

Delta Mu Delta National Honor Society – Inducted in 2008

BACHELOR OF SCIENCE 2001 HESSER COLLEGE

Major: Business Administration

Phi Beta Kappa National Honor Society – Inducted in 1998 / Graduated Summa Cum Laude, Dean’s list

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