JEANNIE EVANS

*** ********* ****, ********, ** **336

601-***-**** adu55l@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service focused, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Maintain and ensure patient privacy and confidentiality. Able to provide cross-functional administrative support and function as the primary interface between the patient and the provider.

Academic Honors Recognition.

Regarded as a loyal and competent employee as evidenced by dedicated work history.

Strong leadership skills with an ability to build trust and loyalty within the team dynamic.

Effective problem solver, able to assess needs and identify solutions.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – MS Teams, Zoom, Skype, and Google Meet.

Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Typing Speed: 35 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy

Diploma – Medical Administrative Assistant, 2022

PROFESSIONAL EXPERIENCE

Walmart – Forest, MS 02/2013 – Present

Department Manager / Team Lead / Customer Service

Train new hires and supervise 8 employees.

Accountable for coaching, hiring, terminating, and completing performance reviews.

Build relationships and stay attentive to employees by motivating them to succeed and improve.

Keep accurate and complete department records, process payroll, operate cash register, audit cash receipts, prepare bank deposits, and ensure adherence to policies and procedures.

Address issues in a professional manner and resolve staff and customer service issues.