Thomas A Miller

305-***-****

adu55c@r.postjobfree.com 305-***-****

Professional Estate Manager

Household & Estate Management Consultant

Diligent, Honest, and Reliable Estate Manager has 30+ years of extensive experience providing unparalleled Household and Executive Estate Management Services, with unwavering commitment to meeting and exceeding clients’ goals. Extremely competent and well-organized professional maintains a consistent track record of surpassing standards and goals at various organizations. Hard-working individual manifests profound knowledge in Household Staffing, Budgeting, Vendor Relations, Project Management, Construction, New & Remodel- Owners Representative, Administrative Household and Controller Services, Events Planning and Logistics.

High caliber Estate Manger possesses superb people skills and is well-versed in providing assistance to clients in various aspects and troubleshooting arising problems. Candidate demonstrates a proven track record in meeting and exceeding customer care objectives. Possess exceptional planning, prioritizing and goal-setting skills to achieve optimal outcome to provide efficient methods of operations and delivery of customer requirements in a prompt and professional manner.

Analytical & Detailed Problem Solver Customer Service Excellence

Team Management & Training Adept in Organization & Multitasking

Skillful Communicator & Negotiator Project Management & Leadership

Career History

Various Private Estates Feb 2014 – March 2017

Manager

Coral Gables, FL, Malibu, CA, & NYC

Provided an effective estates management services handling all operational and staffing aspects of a 23k sq. ft. Mediterranean style home; supplied comprehensive support for the remodeling of the beach house at Malibu, California; delivered project on time and within budget constraints; established a Service Flow to completely suit the families wishes and privacy requirements.

Charged with overseeing all vendor related issues; continuously facilitated the growth and development of staff members; wrote operations manuals, prepared employee schedules for multiple properties, coached, nurtured and professionally developed staff.

Handled a number of workplace responsibilities with utmost accuracy, efficacy and profound confidentiality; aided the construction phase of the new condo at Surf-Club in Aventura, Florida.

Successfully executed a number of projects with varying complexity levels, at multiple properties; kept current with all market and industry trends that facilitated enhanced decision making abilities and fair market pricing for repairs and projects.

Orchestrated large Preventive Maintenance projects while the family was out of residence to contribute to the outstanding provision of customer service levels at all times; planned, organized and coordinated HVAC upgrades, irrigation modifications, pool repairs, stone repairs, pressure washing, plant change-outs, interior work, painting, marble polishing, remodeling etc.

Planned, oversaw, and executed events in support of clients’ goals; implemented Smart House Audio/Video Technology, Savant System, Crestron Systems, and Lutron Lighting as well as advanced phone and security system.

Celebrity Confidential Family June 2012 – Oct 2012

Estate Manager - Domestic & International

Miami Beach Base/International

Held accountable for management of four large Estate Homes at various locations, both in the US and abroad; assignments continuously working towards achievement of operational excellence.

Delivered overall operational excellence through the application of efficient and effective practices and processes; conducted conference calls to all 4 locations, on a regular basis, to provide substantial guidance and direction that enabled streamlined operations and timely delivery of all projects.

Oversaw and regulated the activities of 26 household staff members; formulated job descriptions for all staff positions and created thorough daily schedules; delegated work assignments; strived for maximum team performance and effectively coached employees toward achievement of previously defined objectives and goals.

Developed budgets and operated all budgeting initiatives; monitored expenses and handled all aspects of the financial operations including invoices, payroll, fund requests, and budget forecasts.

Liaised with external services and colleagues; maintained close cooperation with principals’ attorneys, Yacht Captain, Chef and Yacht Crew, Drivers and Security team.

Assumed responsibility for scheduling Art restorations for Interior and Exterior Art to preserve and restore art investments to assure the integrity, upkeep and care of a multimillion dollar art collection, jewelry, antique furnishings, and extensive automobile inventory.

Provided leadership to problem resolution that facilitated faster and enhanced operations; coordinated travel arrangements, enhanced smart home technology, and arranged food, beverages, music, flowers and entertainment services; provided excellent service and regulated daily operations to ensure that principals’ expectations are consistently satisfied.

Instituted a positive working culture of accountability and teamwork; collaborated with security to ensure proper security measures are in place.

Confidential Family Residence 2007 - 2011

Estate Manager

Las Vegas, NV

Managed all aspects of a 9.000 sq. ft. home prior to the new build of 30.000 sq. ft.; oversaw all operations and financial activities; ensured problems are resolved promptly and services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.

Liable for the successful delivery of major construction projects and modifications of 30.000 sq. ft. new property; embraced continuous improvement tools and techniques that supported improvement efforts and continuously seek to learn and identify best practices within Estate operations.

Ensured that the highest possible standards of service are delivered at all times; assured the integrity, upkeep and care of a multimillion dollar art collection, jewelry, antique furnishings, and extensive automobile inventory.

Demonstrated outstanding ability to motivate, train, and effectively develop and manage a household staff of 12 members in a fast paced environment; developed and instituted service standards and training programs such as “Setting the Formal Table” and “Butler Services”; devised optimization schedules, housekeeping zoning and expense/value monitoring system.

Built and cultivated strong working relationship with vendors; contracted for and supervised vendor services as required; negotiated best value deals while maintaining the highest security levels.

Developed and controlled budgets; regulated employees expense accounts; substantially improved homes from a technological aspect with the deployment of multi-million dollar Crestron system, and troubleshooting Panasonic multi feature telephone systems.

Various Private Estates 2000 - 2007

Household and Estate Management Consultant

Naples, FL, New Hope, PA, Montecito, CA,

Long Island, NY, Little Rock, AR -the Watkins Company

Engaged with high net wealth clients to develop a thorough understanding of their needs; demonstrated perceptiveness for client’s requirements and fulfilled their needs in a prompt and professional manner; responded to all customers’ inquiries.

Evaluated clients’ requirements for remodeling and new construction; established collaborative relationship with contractors to discuss structural blueprints, forecasted budgets, and planned work.

Conducted analysis of clients’ current household staff and procedures in place; exhibited unappalled ability to contribute to improving the operational flow; built and enforced an efficient service delivery system customized to meet clients’ unique home and lifestyle needs.

Created and inaugurated strategic plan for private jet services including itineraries, catering, passenger lists and ground transportation at travel destinations.

Maintained full responsibility for the successful planning, organizing and timely delivery of clients’ events; handled all preparation needed to create events that facilitate maximum clients’ satisfaction; planned events at residences, yachts, country clubs and other venues.

Recruited, hired, trained and equipped staff with the skills needed to maintain exceptionally high levels of service in an orderly, safe and energized working environment.

Services, Etc., Inc 1986 - 2000

President

Naples, FL

Kept the day-to-day operations of multiple properties running smoothly; managed large volume of properties for high net wealth clients to a very high standard; inspected the properties ensuring they are well maintained in absence of homeowner.

Liaised with household staff and vendors leading from the front and motivating all staff to ensure the property is immaculate at all times.

Scheduled and oversaw automobiles and watercraft maintenance and other constructive duties; handled all day to day requests and organizational issues; designed and delivered a plan to effectively manage all property and service including clothing care, inventory, and personalized services to completely suit each clients’ unique needs.

Provided cooking services for intimate dining, groups and special events; maintained orderly operation and meticulous appearance of staff; built high-performing teams delivering substantial training on formal dining service and entertaining standards to household staff.

Composed job descriptions for all household and grounds staffing positions; dealt with administrative duties such as managing Escrow accounts, paying expenses and other budgeting issues.

Delivered hospitality and excellent service for principals and all guests; coordinated with corporate offices and scheduled private jet services.

Education & Technical Skills

Edison Community College, Naples, FL

Starkey International Institute for Household Management, Inc, Denver, CO, 1996, Completed the Graduate Program in Household Management

PC Mac Savant Audio/Video Systems Crestron Audio/Video Lutron Logistics Coordination

Notable Highlights

Part of the Team who developed the Code of Ethics of the Estate Manager

Restoring the Art Conference, Presenter/Speaker, 2001

Certificate of Completion Starkey International, 1996

Starkey International Institute, Certificate, Private Trainer

Featured in “N” Magazine for Special Management Services to the Port Royal Area in Naples, 2000

References Gladly Provided Upon Request

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