Support Representative Service

Clarence Edward Thomas, JR

*** ***** ***** ***, *******, FL. 32771 407-***-****

OBJECTIVE:

To secure a position with an established organization utilizing my knowledge, experience and education to make a significant contribution to any originations.

SUMMARY OF ABILITIES:

Ø Quality control

Ø Self-motivation, able to lead a team, able to define areas for improvements, motivates team to reach goals set.

Ø Able to listen and take direction

Ø Know how to coach and reach development.

EXPERIENCE:

07/2021 - 08/01/2022

Spectrum Lake Mary Fl

Customer Service Retention and sales: My job is to save the customer from closing their account. Finding out why they want to leave and try to find an offer to keep the customer from leaving the company with discounts and try to show them the value we offer them with cable, internet and phone service. I must meet a monthly quota.

04/2018 - 06/2021

JP Morgan Chase Bank Lake Mary Fl

Custer Service Representative 3: I assisted with Checking Saving and Credit card accounts. I helped the consumer with their option and which account would work best for them, also with credit cards which card would work best for their need. I also issued credits when appropriate and took payments handle all complaints dealing with their account, with option for a solution.

06/2015 – 04/2018

TMC Corporation Sanford, FL

Quality Assurance Specialist: I perform Quality Control spot checks for accuracy, for PCI compliance to ensure the call is with inn company guild lines.

09/2014 – 06/2015

Frontier Communications Deland, FL

Technical Support Representative: Assisted with technical support for Intuit customers. Remoted into their systems, and assisted with installs, fixing company files, and, sales. Met daily metric requirements with quality control.

02/2014 – 09/2014

Ultimate Staffing Heathrow, FL

Customer Service Representative: Assisted customers of National Car Rental with

roadside assistance. Checked policies, and dispatched tow drivers, to assist with replacing gas, changing tires, unlocking doors, and, towing. Met daily metric requirements with quality control.

11/2013 – 02/2014

TMC Corporation Sanford, FL

Technical Support Representative: My job was to assist customers with their technical issues, as well as any billing questions, and meets daily metric requirements with quality control.

03/2004 – 11/2013

Convergys Lake Mary FL

Manager: As a manger my role was to support the 20 Agents that I had under me with their metrics that were required to meet. I was also required to make sure payroll was correct and submitted. I held daily team meetings and floor tailgates to boost the morale of the agents.

01/1998 – 03/2004

AT&T Wireless Ocean Springs MS

Technical Support Representative: My job was to assist customers with their technical issues, as well as any billing questions, and meets daily metric requirements with quality control.

03/1993 – 01/998

NCO Financial Mobile AL

Trained Collection Agents

Took inbound/outbound calls for collections, received commissions based on collection goals set.

EDUCATION:

Belleview College 09/ 2010 – 01/ 2012

Studies were for call center management

Mary G. Montgomery High School 09/ 1977 – 05/1980

General education

Contact this candidate