JOSE LEBRON

718-***-****

adu52v@r.postjobfree.com

linkedin.com/in/jose-lebron-137572

130

PROFESSIONAL PROFILE

A detail oriented and methodical leader

with strong communica on,

interpersonal skills and budge ng and

scheduling experience. CompTIA A+

cer fied with technical exper se. Strong

knowledge of HVAC, plumbing and

security systems. Effec vely able to

priori ze processes and work well under

pressure. Highly skilled in managing and

suppor ng teammates and coworkers to

help meet demanding deadlines.

Leadership – Able to project a posi ve

and empathe c a tude when

coordina ng du es and managing

people. Trained new employees; created

and maintained daily progress and

produc vity reports

Technical- Hands on training w/ CompTIA

A+ Cer fica on; Knowledge of Microso

Office Suite, Windows system, backup

data and Remote desktop support;

Virtualiza on, peer-to-peer, scanners and

printers setup and maintenance

EDUCATION

Mercy College – Bronx, NY 5/2025

Business Management

Per Scholas - Bronx, NY 3/2017

CompTIA A+ Cer ficate Google IT

Support Cer ficate

TECHNICAL SKILLS

Networking – DHCP, DNS,

802.11/PAN/LAN configura on, and

troubleshoo ng; Remote Desktop

Assistance; MDM - Cisco Meraki

Opera ng Systems – Windows Server

2016, Windows Server 2012/2012 R2,

Windows 10, Windows 8/8.1, Windows 7,

Windows Vista, Windows XP, MAC OS,

Linux (Ubuntu), Apple iOS, Android OS

and Cisco IOS Hardware – Worksta ons,

Laptops, Printers, Scanners, Projectors,

Mobile Devices, and Mul media

Devices So ware – MS Office, Gsuite,

VMware ESXI & Worksta on, Cisco Packet

Tracer, Easeus Backup and Recover, Data

Recovery, RDP, TeamViewer, FING

PROFESSIONAL PROFILE

Bnai Jeshurun Assistant Director of Opera ons December 2022 – Present

● Manage a group of 23 team members including budge ng and scheduling administra ve du es

● Train new employees on all Level 1 & 2 Help Desk Support

● Conducts daily walk-through of the property to ensure physical assets are in best possible opera ng condi on. Respond rapidly to any opera onal issues uncovered in property inspec ons

● Manage preven ve and predic ve maintenance, repair, and construc on work to sustain safe and reliable opera on

● Serve as liaison for NYPD and company

Veterinary Emergency Group (VEG) IT Support Lead December 2021 - April 22 2022

● Managed the support portal to meet the mandated SLAs during all the er 1s/2s help desk shi

● Scheduled the appropriate me coverage according to the demands of the organiza on and metrics

● Acted as a point of escala on for all Support Technicians when it comes to technical and policy know-how

● Provided high caliber remote and in-person tech support across the organiza on

● Maintained data integrity and accuracy

● Upheld the proper documenta on process and took lead in the crea on, maintenance, and deployment of our Solu ons Ar cle

● Took lead communica ng and educa ng all communica on and educa onal ini a ves related to our Support Services

● Inspire and mo vate through effec ve leadership all Tier 1s/2s to go above and beyond Acacia Housing Director Of Opera ons October 2020 - April 2021

● Supervised and coached staff to ensure a delivery of high-quality service

● Met all training standards and scheduled regular training sessions and par cipated in monthly departmental mee ngs to assure compliance and high quality standards

● Ensured 100% of clients maintained access to client services (meals, laundry, toiletries, etc.)

● Maintained working knowledge of all technological systems u lized by the program and its affiliates

● Managed and recognized strengths and challenges of team and create ac on plans to improve procedures and address challenges accordingly

● Maintained a strong collabora ve rela onship with all providers affiliated with ANH

● Completed, reviewed and ensured mely submission of all internal and external reports

● Conducted audit of opera onal tasks including bed signing procedures, supply issuance, meal rosters, property

Per Scholas – Bronx, NY

SITE OPERATIONS MANAGER September 2019 - June 2022

● Served as liaison to VP of opera ons on all standard opera ng procedures between maintenance crew, vendors and all staff members

● Planned daily opera ons and monitored the day to day business to assure a safe and produc ve community experience for all students and staff

● Evaluate regularly the efficiency of business procedures according to organiza onal objec ves and apply improvements

SITE COORDINATOR June 2017 – Sept. 2019

● Manage all current staffing pa erns and an cipate future staff requirements to

● Facilitate mely recruitment efforts

● Assist employees in check-ins, training, managing a endance log on all employees

● Hiring and preserving good rela onship with contractors/vendors to keep the facility in opera on ACHIEVEMENT: Worked closely with team in two build outs for Pla orm (New York, Newark and Dallas) to assure both sites were opened up in a mely fashion FACILITY SECURITY December 2016 – June 2017

● Provided and maintained a safe and secure environment for staffs and students by following security protocols and scheduling the alarm system

● Maintained records of student a endance, answered phone calls and operated master switchboard

ACHIEVEMENT: Promoted to Site Coordinator due to my strong work ethic and leadership quali es

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