Service Representative Member Team
Resume:
Christy Livingston
Vinton, VA *****
************@*****.***
Summary
Personable and dedicated Customer Service Representative with extensive experience in several industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
●Report creation
●Report generation
●Credit card payment processing
●Data evaluation
●Call center experience
●In-store support
●Customer relations
●Stockroom procedures
●Senior leadership support
●Shipping and receiving understanding
●Microsoft Office expertise
●Problem-solving abilities
●Office equipment proficiency
●Store maintenance
●Retail sales customer service
●Inbound and outbound calling
●Courteous demeanor
●Sales expertise
●Project management abilities
●High-energy attitude
●Adaptive team player
Experience
Advance Auto Parts October 2016 to December 2020
Customer Service Representative
Roanoke, VA
●Assessed customer needs and upsold products and services to maximize sales.
●Asked probing questions to determine service needs and accurately input information into electronic systems.
●Trained [7] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
●Assisted approximately 6 customers each with [Product or Service] questions.
●Created and implemented process improvements to reduce workloads and bolster callback efficiency.
●Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
●Escalated customer concerns, store issues and inventory requirements to supervisors.
●De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
●Fielded customer complaints and queries, fast-tracking them for problem resolution.
●Interviewed customers regarding issues and reported feedback to management team.
●Answered customer questions and addressed concerns, resulting in [90]% reduction in complaint calls.
●Answered [numerous]+ inbound calls per day and directed to designated individuals or departments.
Pl Marketing February 2014 to December 2017
Assistant Manager
Roanoke, VA
●Planned and prepared workflow schedules, delegating tasks for 245-member team.
●Oversaw team development according to industry service standards to further customer loyalty.
●Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
●Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
●Organized schedules, workflows and shift coverage to meet expected business demands.
●Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
●Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
●Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
●Directed and led employees, supervising activities to drive productivity and efficiency.
●Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
●Supported sales management initiatives to optimize business development.
●Delegated daily tasks to team members to optimize group productivity.
●Collaborated with store manager to develop strategies for achieving sales and profit goals.
●Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
●Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Tecton Corporation July 2010 to August 2013
Warehouse Worker
Salem, VA
●Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
●Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
●Packed and labeled merchandise to prepare for loading and shipment to customers.
●Counted and stocked different types of merchandise to comply with inventory control tag requirements.
●Utilized pallet jacks to move items to and from different warehouse locations.
●Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
●Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
●Noticed damaged products and removed from received shipments to be processed for refund or replacement.
●Identified safety hazards and notified management to determine proper resolution of issues.
●Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
PFG Marketing Group Inc. March 2001 to May 2007
Warehouse Worker
Roanoke, VA
●Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
●Identified safety hazards and notified management to determine proper resolution of issues.
●Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
●Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
●Packed and labeled merchandise to prepare for loading and shipment to customers.
●Counted and stocked different types of merchandise to comply with inventory control tag requirements.
●Utilized pallet jacks to move items to and from different warehouse locations.
●Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
●Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
●Noticed damaged products and removed from received shipments to be processed for refund or replacement.
●Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
●Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
●Moved large and bulky items up to 3,000 + pounds manually or with equipment such as [fork lift and [floor jack].
●Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
●Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
●Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
●Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
●Communicated with internal staff members and management to facilitate timely product flows.
●Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
●Recognized defective material and reported issues to management to facilitate prompt resolution.
●Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Education and Training
Patrick Henry High School July 1989
General Studies
Roanoke, VA
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