Correctional Officer Customer Service
Resume:
CHEFIDEL GERMAN
Fairburn, GA *****
*********@*******.***
Observant Correctional Officer with over 4 years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods. Strategic Planning and Organization
Armory and Key Control
Visitation Guidelines Understanding
Non-Violent Intervention
Ethical Standards of Conduct
Excellent Problem Solver
Crisis Prevention Intervention (CPI)
State and Federal Laws Knowledge
Crisis Management
Occupational Hazards and Safety Precautions
Trained in Defensive Tactics
Facility Inspections
Contraband Searching
07/2017 to 03/2020
NYC DEPARTMENT OF CORRECTIONS
East New York, NY
Correctional Officer
Inspected cells and conducted random searches of common areas. Observed inmate behavior to prevent crime, escape attempts and other dangerous activities. Detected potential threats and quickly defused conflicts. Supervised residents during meal distribution and intake, recreation time and work-site performance. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Instructed inmates on work detail and oversaw work-site transportation. 02/2011 to 07/2017
DEPARTMENT OF HOMELAND
SECURITY, Queens NY
TSA Agent
Searched individuals and baggage for weapons and other prohibited items. Monitored and conducted passenger screening.
Upheld strong customer service standards while completing screenings. Guarded restricted areas to prevent unauthorized entry. Watched each individual to assess demeanor and look for suspicious behavior. Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Verified photo IDs and tickets to allow guests passage. Used x-ray scanners to check luggage and carry-on items for unauthorized materials. Worked with local and federal law enforcement agents to apprehend suspicious individuals. Protected vessels, passengers and crew by testing items and individuals for explosive material residue. Supervised and mentored team of 11 security officers. Communicated with other screening staff to promptly call attention to potential or active safety problems. Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
Noted possible security issues and performed additional reviews. Assessed baggage which triggered alarms to determine whether additional search was warranted. SUMMARY
SKILLS
EXPERIENCE
03/2006 to 03/2010
DEPARTMENT OF DEFENSE
Norfolk, VA
Navy
Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions. Prepared for underway operations by repairing, maintaining and stowing equipment. Trained and supervised personnel handling shipboard maintenance functions. Responded to onboard operational and medical emergencies with calm, level-headed approach. Managed cargo loading and unloading to meet schedules and keep vessels balanced. Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
Determined ship course and location using celestial markers to back up navigation equipment and software systems.
Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip. Coordinated fueling, repairs and other port activities to properly maintain ship. Directed and coordinated crew members while loading or unloading cargo, steering vessels, operating engines and maintaining or repairing ship equipment.
Operated boat radios to maintain open avenues for exchanging information needed by operators. Steered boats along plotted routes to transport guests to destinations. SOME COLLEGE (NO DEGREE): PEACE OFFICER CERTIFICATE John Jay College of Criminal Justice of The City University of New York, New York, NY EDUCATION AND TRAINING
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