Shantelle Knapstad

Email: adu4zg@r.postjobfree.com 425-***-****

OBJECTIVE: Seeking a position utilizing skills in customer service, efficiency and a high attention to detail and accuracy.

-Effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude

-Possess strong analytical and problem solving skills, with the ability to make well thought out decisions

-Eager to learn and willing to take on added responsibilities

EDUCATION

University of Washington, Seattle, WA

Bachelor of Administration, Business, 2010

Concentration in Finance

WORK EXPERIENCE

General Manager, Rookies Sports Bar & Grill; Seattle, WA September 2014-Present

•Responsible for maintaining a high level of customer service.

•Bi-weekly payroll processing for 40 staff members including filing all tax payments for the business.

•Quickly promoted to management; responsible for managing staff and overseeing the efficiencies of the restaurant processes.

•Inventory management for bar and all front of house supplies.

•Used QuickBooks for reconciling accounts and other bookkeeping responsibilities including financial statement analysis.

•Handled guest complaints/issues and responsible for following up with them.

• Responsible for managing social media on all platforms.

• Event Manager.

•Bar manager responsible for par management, new inventory, liquor efficiency management and creating and modifying the drink menu.

• Daily cash balancing, auditing server paperwork, and opening tasks.

Operations Support Technician, The Cheesecake Factory; Seattle, WA September 2013 - August 2014

• Responsible for auditing server and manager financials as well as the role of business manager for the restaurant and was the contact for the corporate office.

•Responsible for analyzing cash balancing, reconciling invoices, coding expenses, closing customer service cases, responding to unemployment claims, completing and processing new hire paperwork, inputting leave of absence requests, benefits claims and processing payroll.

•Compiling and analyzing weekly, periodically and monthly financials for the Area Director of Operations.

•Investigated and resolved cash and credit card discrepancies on a daily basis under tight deadlines.

•Implemented a new system of periodic auditing of staff files to ensure compliance for state and company policies.

Server, The Cheesecake Factory; Seattle, WA March 2006-August 2014

•Responsible for giving exemplary customer service to guests.

•Taking orders, up-selling, demonstrating product knowledge and exhibiting teamwork in all aspects of the restaurant.

•Awarded Employee of the Month on multiple occasions and served as a trainer, responsible for training new staff and being a role model for all incoming hires.

Accounting Assistant, Darigold; October 2011-May 2012 Seattle, WA

•Worked on major accounts including Wal-Mart and Winco, resolving deductions and disputing claims.

•Generated and analyzed monthly expense reports and results files for the Finance Manager.

•Resolved over 2000 deductions.

Intern, Merrill Lynch; Jan. 2007-April 2007 Bellevue, WA

•Gained experience relating to client service, cold calling, and updating client databases.

•Assisted with preparing and updating financial reports.

EXTRACURRICULAR ACTIVITIES

Fred Hutchinson Research Gala

Volunteer Banking Assistant, Dec. 2006-2008

Collect and process large financial donations and assist with reporting.

First Hill Diagnostic Imaging

Volunteer, Sept. 2012-July 2013

Volunteered four hours a week assisting the ultrasound technician with patients, scanning medical documents into EPIC systems and various administrative tasks.

COMPUTER SKILLS:

Microsoft Word, Excel, Outlook, PowerPoint, QuickBooks, Oracle Financial Software, Cognos, Lawson, and POS systems

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