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Store Manager Customer Service

Location:
Attalla, AL
Posted:
February 04, 2023

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Resume:

TB

TERRI BAREFIELD

Terribarefield@gmail.com 256-***-**** Attalla, AL 35954

Meticulous Attention to Detail

Research and Analytical Skills

Report Preparation

Appointment Coordination

Professional and Courteous

Strong Organizational Skills

Document and File Management

Task Prioritization

Microsoft Office

Supply Inventory Control

Judgment and Decision Making

Steele Truck Wash Steele, AL

Secretary

08/2014 - 12/2021

Anticipated leadership needs by preparing or gathering records, reports and correspondence.

Processed documents and materials for dissemination to appropriate parties.

Produced and distributed memos, newsletters and other forms of communication.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

Handled incoming calls and directed callers to appropriate department or employee.

Drove customer feedback to deliver information to management for corrective action.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Dirt Cheap Gadsden, AL

Store Manager

03/2012 - 08/2014

Created engaging merchandise presentations to motivate impulse purchases.

Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.

Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

Organized new stock for floor placement.

Increased store sales by cross-selling complementary items. Freds Birmingham, AL

Store Manager

08/1992 - 10/2002

Oversaw inventory management through cycle counts, audits and shrinkage control.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Evaluated store performance and incorporated feedback to implement improvement plans.

Built relationships with key customers and stakeholders to grow business Summary

Skills

Experience

networks and locate new opportunities.

Monitored employee performance and identified performance gaps for corrective action.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Established store tactics and strategies to achieve operational performance and sales goals.

Updated and maintained store signage and displays. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Preserved product quality by maintaining stockrooms and disposing of damaged items.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Trained and mentored associates to teach daily tasks and procedures. Managed inventory tracking and physical inventory counts to minimize loss.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Reviewed customer feedback to make operational improvements and promote satisfaction.

Dollar General Market Linclon, AL

Store Manager

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Trained and mentored associates to teach daily tasks and procedures. Managed inventory tracking and physical inventory counts to minimize loss.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Reviewed customer feedback to make operational improvements and promote satisfaction.

Strengthened work flow productivity by hiring, managing and developing top talent.

Education and Training

E B Erwin Birmingham, AL

Business Deploma in Business Computers

06/1987



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