Sales/ Marketing Manager

A self-starting goal oriented and seasoned Sales professional with years of experience in sales, marketing and business development. Able to introduce new products/services, increase market share in a competitive industry luring business from the competition. Capable of absorbing and retaining detailed product knowledge and building loyal clientele. Capable of handling and delivering all aspects with proven success.

Highly motivated

Career driven

Hardworking

Positive attitude

Responsible

Reliable and flexible

Management

Strategy

Customer relationship Management

Team-leadership

Negotiation

Interpersonal communication

Sales Techniques

Communication

Sales management

Product Knowledge

Empathy

Coaching

Market Knowledge

Motivation

Time Management

Organization and attention to detail

Problem solving

Adaptability

Emotional intelligence

Business Acumen

Performance Management

Resilience

Forecasting

Communication

Creativity

Reporting

Analytic

Prioritizing tasks

SALES AND MARKETING MANAGER

Company: Transport Sombra and Logistics

Industry: Freight-forwarding, Warehousing, Transport and Logistics

Dates: May 2018 to 30 July 2021

EXPERIENCE

ATTRIBUTES

SKILLS

LANGUAGES

English

Portuguese

SOFT SKILLS

MS word

MS power point

MS excel

Primavera

MS outlook

Travelling

REFERENCES

Edson Mavo

General Manager

Moz Global Services

Phone: 258*********

E-mail:****@*********.***

Timothy Craig

Cold Chain Zambia

Phone: 260*********

**********@*****.***

Accomplished marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures, which led to improvement of performance and satisfaction by the team.

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change,which led to an increase in profits.

Met marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, which resulted in surpassing budget objectives.

Determined annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand which led to all regions achieving quotas.

Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans increasing individual results.

Identified marketing opportunities by identifying consumer requirements; defining market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share.

Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities leading to increased flow and customer retention.

Provides information by collecting, analyzing, and summarizing data and trends.

Protects organization’s value by keeping information confidential.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes marketing and organization mission by completing related results as needed.

SALESREPRESENTATIVE

Company: Cadeia de Frio de Mozambique Lda, Beira Branch

Industry: FMCG

Dates: March2015toFebruary2018

Kept in contact with existing customers in person and by phone

Made appointments with and meeting new customers without fail leading to increased sales and trust

Agreeing sales, prices, contracts and payments

Met sales targets within the first three months

Promoting new product and any special deals

Advised customers about delivery schedules and after-sales service

Recorded orders and sending details to the sales office on time

Giving feedback on sales trends which led to a change in strategy.

BRANCH MANAGER

Company: Kangela Commercial SARL, Beira Branch

Industry : Building Hardware

Dates : February 2011 to February 2015

Played a leading role in running a successful branch by making the right choices to deliver excellent results and achieve l goals which increased sales

Was responsible for the profitability and maximization of Return on Capital Employed within the branch increasing sales by 15% within the first 4 months.

Developed, implemented and maintained a business plan for the branch which was achieved

Coordinating sales, purchasing, distribution, warehousing and staff costs resulting decreased costs

Focused on achieving customer acquisition, retention and cross sales.

Managed the daily activities of the branch and submitting reports on time.

Enforced the company’s policies, principles, and procedures, thereby increasing discipline.

Inspired and motivated staff to achieve higher results leading them to receive commissions.

Identified then addressed team training and development needs. Coaching and developing staff leading to better performance and staff retention.

Adhered to regulatory requirements.

Providing excellent service to customers interpreting, analyzing and producing sales & financial data.

Enhancing awareness of the company branch and brand.

EDUCATION

Marketing Management Diploma (NQF6) _

Institute of Administration and commerce

South Africa, Jan 1999 – Dec 2001

Adult Education _

Police Staff College

Harare, Zimbabwe, Jan 1993 – Dec 1994

_ Marketing Diploma _

London Chamber of Commerce and Industry

London, United Kingdom, Jan 1991 -Dec 1992

_ Ordinary Levels of General Education -

Marirangwe High School

Harare, Zimbabwe.

SALES MANAGER

Company: Moz Global Services, Beira

Industry: FMCG Beverages- Alcoholic and non-Alcoholic

Dates: February 2007 to Dec 2010

Duties & Responsibilities

Sales Management

Developed and executed the area sales strategy as aligned to the regional strategy.

Generated leads regarding prospective contract opportunities and, together with the Regional sales Manager, drive deal closure which increased sales and profits

Drove the area contribution to strategic and operational target achievement.

Contributed to accurate area sales (volume and product) forecasting and ensure alignment to and input into the regional and national planning processes.

Track area competitor activity and performance.

Grew loss making company to profit making one.

Constantly analyzed statistics regarding the number of sales made in a given time period, the resulting profits, and the need for new clients and products.

Maintained and expanded the customer base by building and maintaining good relationships with key customers and recognizing new customer opportunities.

Understood key customers’ operations and strategies as well as their requirements and trends which led to increased sales and profits.

Managed and coordinated area resources in line with customer plans in order to achieve strategic objectives (call plan.).

Ensured the customer service policy is rigidly implemented and maintained.

Resolved escalated customer queries and issues professionally and in the best interest of all parties.

Drove the achievement of the area sales budgets in terms of volume.

Control area sales costs leading to a decrease in costs

Planed and schedule team training and monitor impact on performance.

Organized and directed the area team towards the achievement of its targets and together with the team, identify sales goals, create and implement strategies, and evaluate performance.

Accomplished area sales goals by orienting, instructing, assigning, scheduling, counselling and disciplining staff.

Manage staff leave and general time management issues in line with organizational deliverables. Coached and mentored subordinates and potential successors which increased performance.

OFFICER- IN – CHARGE

ORGNISATION: Zimbabwe Republic Police, Criminal Investigations Department.

DATES :April 1988 to July 20006.

Managed Planning, implementation, evaluation of Annual Plan in accordance to Organizational and Departmental Strategy.

Managed station resources to achieve objectives

Managed daily operations successfully.

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