Madisson

Powell

** *** ***** *******,

Elizabethtown, PA

717-***-****

adu4xm@r.postjobfree.com

Personable, service-oriented professional. Able to provide exceptional levels of satisfaction utilizing strong hospitality and customer service skills.

Skills

● Bilingual: Spanish (intermediate)

● Excellent communication skills

● Commitment to safety

● Proven customer services skills

● Attentive to guest needs

● Exceptional decision making skills

Experience

2019-2020

Supervisor of Rides / HersheyPark, Hershey, PA

● Supervise ride operators, providing education and mentoring to all direct reports

● Schedule employees, adhering to all applicable labor laws regarding minor employees

● Provide outstanding customer service to all guests: answer questions, calm anxious situations and use critical thinking to manage difficult situations

● Ensure compliance with all company policies and external laws/regulations 2020-2021

Game room Attendant/Birthday Party Hostess / Dutch Lanes Bowling Center, Ephrata PA

● Greeted customers in a friendly and courteous manner upon arrival and departure

● Assisted unhappy customers with broken games and/or refunds in a polite manner

● Received cash and made change; maintained accurate financial records/documentation as required

● Upheld all cleanliness and safety standards of designated areas

● Maintained open communications with management regarding scheduled events

● Hosted events, ordered and delivered food, attend to customers’ needs 2018-2019

Ride Operator / HersheyPark, Hershey, PA

● Operated designated rides, following all safety and security standards 2

● Effectively managed and resolved customer complaints

● Maintained cleanliness of designated areas

● Ensured safety of all customers, reported any concerns in a timely manner 2020-2021

Front Counter Clerk / Dutch Lanes Bowling Center, Ephrata, PA

● Handling money, counting in the cash register each morning and after each shift

● Being the first face everyone sees once they enter the building and greeting them to ensure the best experience

● Providing guests with bowling shoes and other accessories necessary to make sure all safety precautions are being met

● Keeping the establishment clean and organized while ensuring all rules and regulations are being followed

2021-2021 (5 months)

Sales Associate (promoted to SALES LEAD after 2

months) / Park City Center, Lancaster, PA

FRANCESCAS

● Greet every guest

● Ring out guests using POS system

● Keep work environment clean and sanitary

● Give excellent audit performance

● Promotional changes

● Sales lead- Assistant the manager

2021-present

Fine Jewelry Associate/Park City Center, Lancaster, PA

REEDS Jewelers

● Assist every guest in finding the perfect jewel or gem

● Sizing customers fingers

● Keep a clean and organized environment

● Reporting lost or stollen jewelry

● Making every guest feel like a GUEST not a Customer

● Ring jewelry out using POS

● Participating in the use of certain Jewelry rules and regulations given by higher ups and the store manager

Education

3

MAY 2019

High School Diploma / Bishop McDevitt High School, Harrisburg, PA

January 2021

Flight Attendant Training / Mesa University, Mesa, AZ References

Available upon request

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