Sales Associate Customer Service
Resume:
Lisa A. Garner
Abita Springs, LA 70420 *********@*****.*** Mobile: 985-***-****
PROFILE
A results-oriented, strong team leader/player and creative problem solver. Consistently recognized for exceptional organizational and planning abilities, balanced with excellent interpersonal, human relations, analytical, and customer service skills. Strong customer focus.
PROFESSIONAL EXPERIENCE
Express Personnel, Covington, LA October 2016 to Present
Office Clerk and Customer Service
Performed various temporary clerical and customer service jobs in the St. Tammany area which included answering phones, filing, faxing, scanning and general clerical duties
HALLMARK, Concord, NC December 2010 to June 2015
Sales Associate
Created a profitable and engaging sales floor experience, ensuring that no customer was left underserved through effective floor leadership, and ensured proper merchandising and display functionality
Created an environment that supported our value system and promoted store and team excellence
NORTH CAROLINA SECURITY COMMISSION OF SALISBURY, Salisbury, NC
Employment Consultant December 2009 to February 2010
Utilized effective time management skills in processing claims to determine unemployment benefits
Conducted group and individual unemployment group sessions
Developed and enhanced capacity for workforce development services to include assessment, counseling, referral, employability skills training, and job placement
Interviewed applicants to assess skills, knowledge, abilities, and education and work interests
MISSISSIPPI DEPARTMENT OF EMPLOYMENT SECURITY, Gulfport, MS
On-the-Job Training (OJT) Specialist July 2007 to February 2009
Developed OJT agreements with employers to enable applicants to be trained in a new occupation
Certified applicants as OJT eligibles
Performed monitored visits to view the employers OJT records in order to ensure the employer was following state/federal guidelines
Program Year 2007, obligated $2M of OJT funds; enabled Mississippians to be trained in a new occupation
State Employment Interviewer II March 1996 to July 2007
State Employment Interviewer I May 1995 to March 1996
Selected to train and supervise Employment Interviewers on all facets of unemployment benefits determination and associated responsibilities of an Unemployment Interviewer
Managed offices at Jefferson Davis and Perkinston MS Gulf Coast Community College campuses
Processed claims, determined unemployment benefits and reason for claimant separation
Conducted group and individual employability skills training sessions
MAISON BLANCHE/GAYFERS, New Orleans, LA & Mobile, AL
Assistant Department Manager October 1992 to May 1995
Effectively led 10 associates in maximizing store productivity and profitability through team building and staff development, goal attainment, and by ensuring compliance with Coach standards
EDUCATION
B.S., Marketing • Minor: Management University of South Alabama, Mobile, AL
A.A.S. • Emphasis: Psychology MS Gulf Coast Community College, Gulfport, MS
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