Customer Service Representative

Pamela Crisp Carlson

Excellent understanding of relationships between consumer and sales based on trust, dependability, product knowledge and top customer service. Marketing, managing, selling and customer service skills gained from years of experience that will bring added value, increase customer satisfaction and increase sales to gain market edge.

Sales Associate / Showroom Sales / Visual Merchandiser

2014 ~ 2019 Flooring Atlanta

•Flooring designer to retail and wholesale markets

•Manage flooring jobs from start to finish, including:

-Product recommendation and sales

-Project management

-Direct contact with manufacturers for material procurement

-Coordinate with installers throughout entire job

-Collect for materials and installation

-Showroom design and continuous pricing updates with suppliers

Retail Store Sales Manager

2010 ~ 2013 Piercing Pagoda / Zales Corporation/ Store Manager Town Center

•Responsible for all store operations.

•Store consistently surpassed company goal each month.

•Hired and trained team members on selling, inventory control, customer service etc.

•Attained highest sales personally for store.

•Responsible for all projects and completed in timely manner.

•Pierced ears, managed damage control and expert in crisis situations.

•Successful with all store audits and below %5 successful inventory.

•Jewelry sales for 10 years. Key holder, opener and closer.

•Closing procedures, making sure all jewelry is safe and secure.

•Set up special event and promos.

•Followed corporate design and layout of jewelry. Jewelry Display Specialist

•Readily available to cover employee "no shows" to cover shift.

Inside Showroom Sales Manager

2004 - 2010 Glyn Weakley Ltd. Retail Showroom Manager

•Responsible for all aspects of managing store operations.

•Associate coaching for high performance.

•Train associates to maintain outstanding customer satisfaction.

•Assistant to Glyn Weakley at decorating jobs.

•Change of floor display on daily bases to ensure neat, clean, organized and operational.

•Called customers as items came in of their interest to invite back to store.

•Responsible for writing all thank you notes for customers.

•Showroom sales representative assisting customers with home décor and gift needs.

•Specializing in French/Traditional design accessories/ furniture and gifts.

•Selling lines such as Habersham, Theodore Alexander, Chelsea House, and many others.

•Responsible key holder, opener and closer.

•High sales each month always surpassing quota.

Outside/Inside Southeast Sales Representative

2004 – 2007 Paul Robinson Fine Art- Territory: GA, AL, SC

•Selling original oil paintings to furniture retailers, home accessories retailers, art galleries and designers in the field with a 33-foot mobile gallery holding 300 oil paintings.

•Representing well-known notable artist such as Malva, Nesvadba, Sannio, as well as decorative artist. Offering a wide variety in sizes and cost up to $25,000.

•Working with accounts such as Drexel Heritage Furniture, Patterson Stickley Furniture, Vinnings Gallery, and American Home Showplace Furniture.

•Showroom Manager assisting customers to find the perfect oil painting and frame.

•Plan, coordinate, set up and execute special event art shows with art galleries and retailers.

•Responsible for $800,000 dollars of inventory in Mobile Gallery.

•Assist Interior Designer with placement of product.

•Educate customer on artist and ways to sell to end-user.

•Direct and indirect marketing to increase customer base.

Napp Deady Key Account Manager / Inside Showroom Sales/ Outside Sales

1994 - 2004 Gift & Home Décor - Territory Georgia

•Aggressive outside sales representative consistently achieving $3.5 million in sales.

•Consistent high performer — recognized for achievements every year.

•Successful marketing skills utilizing cold calls, trade shows and direct mail.

•Given responsible for key accounts such as Home Depot, Rich’s, Progressive Lighting, Rhodes, by hindependent and chain stores in Home Décor and Gift.

•Placed and managed 7 lines - 140 items in Home Depot Expo.

•Conducted product seminars at Home Depot Expo stores across the country to educate employees on product benefits and uses.

•Held in store special events at Home Depot Expo to demonstrate product.

•Assisted visual manager for Home Depot Expo with selecting, ordering and executing visual props for new store openings.

•Represented 40 manufacturers in South GA, Central GA, and North GA.

•Partner with my customer to enhance customer sales—offering my knowledge of leading sellers and industry trends, and honest sales projections.

•Trained customer in appealing visual display techniques.

•Servicing customer by completing set up sheets, following up on orders, conducting product seminars, facilitating in-store special events.

•Successful in meeting critical deadlines with follow up and execution.

•Assisted with all show set up before major markets -visual, sales tools, ticketing.

•Inside customer service representative handling all customer service issues in the southeast for first year.

•Sales support for outside sales representative.

•Showroom set up for visual appeal and sales effectiveness.

Treasures Wholesale Fine Jewelry Showroom Manager

1991 - 1994 Jewelry Inside Sales

•Inside sales representative for diamonds, gold and silver with average sale of $2,000 per customer; high sale of $30,000.

•Regularly surpassed monthly sales goals by demonstrating product knowledge, executing customer service techniques, presenting positive product attributes and overcoming objections.

•Achieved highest sales each week and promoted to sales manager in 1992.

•Responsible and entrusted handling sales of loose diamonds up to 3.5 carat.

•Conveyed creative ideas to create effective and appealing displays, improving overall visual effect of jewelry.

•Trained personnel on product knowledge, customer service issues, company objective, display of product, and special sales techniques.

BA in Marketing/Professional Sales

Kennesaw State University

Contact Information:

Email: ****************@*****.***

Phone: 786-***-****

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