Customer Service Data Entry

Melissa Jenkins

Cover Letter

August ****

To whom it may concern,

It is with great enthusiasm that I submit my application. I am eager to learn and keep a positive attitude along the way. I am ready to commit my focus and attention at the best of my abilities to become an attribute to the Clinical team and peers. In my past, I have had wonderful mentors that have shown me skills to conduct professionalism to others and am always willing to learn and successfully take on new job roles. I have developed skill sets from both my previous roles in customer Service sectors, as well as 3+ years combined medical background as a Certified Nursing Assistant, Rehabilitation Technician, Certified Firefighter and Motts Patient Care Tech Assistant role. I held several fast-paced professional office position that required communication with upper management and the ability to work independently with a strong focus on client confidentiality, which in turn helped me gain confidence and experience in working independently and in a team structure. What I will bring to your team:

Over 20 years of knowledge and experience in Sales, Communication and Customer Service, specifically, having a strong Humanitarian drive, my most recent volunteer opportunity was a Director for a Non-Profit start up in Human Trafficking. I held a vast of responsibilities, which range from donor and sponsorship level portfolios, while analyzing data on annual donation participation. These attributes assisted with developing my excelled attention to detail.

A think out of the box, focused, continuous improvement mindset – In 2013, working as a Certified Nursing Assistant, being aware of not just your patients but your whole surrounding is key. An example: I noticed another employee showing signs of distress. Minutes later the employee had a seizure in the hallway. I was able to assist in comfort and promptly call emergency team.

Exceptional communication skills with the ability to quickly build relationships developed from many years of customer service in multiple industries. I enjoy collaborating with both internal and external customers. I have worked in cross functional roles and I truly enjoy interacting closely with other teams to achieve company goals. In closing, I am enthusiastic at the possibilities and potential I see in this unique position. I bring a positive attitude with an eagerness to learn and discover how I can continue to deliver value to your company.

I appreciate your consideration and look forward to hearing from you Respectfully,

Melissa Jenkins

MELISSA A. J ENKINS

( 5 1 7 ) 9 9 0 : 4848- 1 2 8 0 0 N o r t h M e r i d i a n R o a d P l e a s a n t L a k e, M I 4 9 2 7 2 L I S S J E N K I N S 0 1 @ G M A I L . C O M

“My mission in life is not to merely survive, but to thrive; and to do so with some passion, some compassion, some humor and some style.”-Maya Angelou Professional Profile:

Sales, Communication and Development Management graduate with 15+ years of Professional Customer Service in Apartment leasing, Automotive, Steel and Non Profit Organizations utilizing CRM Sales Force, AMSI and AS400 data entry service.

Proficient in creating obtainable budget cuts while staying at a feasible operating margin, fundraising events, planning and research in multiple regions, entering sales orders, managing multiple forms of customer payments and project coordination. Throughout my education I transitioned into the medical field while still obtaining customer service as the number one priority in patient care interaction. Lastly, I have gained exceptional communication and collaboration skills, with a passion for creating positive relationships with my peers and customers. E D U C A T I ON:

Siena Heights University Jackson, MI

Bachelor of Arts in Business Communication 2016

Majors: BA in Communication

RELEVANT EXPERIENCE:

Michigan Medicine (Mott Hospital-Radiology) Ann Arbor, MI Patient Care Tech Asst. (PCTA) MRI / Radiology Department June 2021-present

Escorting and prepping patients to the MRI scanner.

Monitoring patient condition and relay health information to technician.

Place IV for those patients receiving contrast before the MRI Tech starts the patient exam.

Work with patients to help the medical staff produce images that help doctors diagnose internal medical conditions or diseases.

Alro Steel (Corporate Inside Sales) Jackson, MI

Corporate Inside Sales Representative 2018-2020

Managed an established customer base with customers purchasing raw materials (carbon, stainless steel, aluminum, and red metals) to a variety of manufacturing and other industries.

Pricing and processing orders in AMSI and Weekly Excel Spreadsheets

Solving customer delivery and material challenges at the Corporate Headquarter

Interacting with operations on behalf of the customer prompt needs to deliver March of Dimes (Non- Profit Fundraising) Battle Creek MI./ Jackson MI Business Development 2018

Cultivate, expand, lead and assign fundraising events for the ‘March for Babies’ throughout Jackson, Lenawee and Calhoun Counties to enhance revenue development.

Through my effort, my work contains aggressive growth showing 58% increase in donations, 122% increase in walkers and 107% in sponsorship.

Acting volunteer for leadership engagement, Develop and present sales presentations, selling the mission and sponsorship proposals.

Submit State and Federal grant proposals annually, keeping track of submission deadlines Kyocera Unimerco Tooling Company (Internal Sales Engineer) Saline, MI Internal Sales Engineer 2016-2018

Provided competent technical support to the external sales team and clients

Calculated client’s quotes in a timely fashion with minimal error; including Purchase Order requests, preparing Excel Spreadsheets on weekly statistics for intake/production delay

Assisted production management meetings with Inside Sales communication

Created new and long-term customer development with multi-billion dollar companies in Michigan.

Bluegreen Vacation Club Sevierville, TN

Inside Sales Representative 2013-2014

100% commission based position; my role was a direct one on one sales approach with my clients in a fast paced environment, while reaching their personal vacation interests.

Conducting a high level of professionalism while actively engaging clients in product knowledge based environment to purchase a vacation package ranging from $5,000-$30,000 the day of sale.

Reaching the company top sales bracket, securing six $30,000 vacation package deals with customers, as well as multiple lower package ranges. Fairfax Apartment Community Lansing, MI

Leasing Manager 2009-2011

Marketing on social media while conducting outreach strategies, Business to Business.

Successful Lead Referral Development by sustaining resident retention within a community of multiple age ranges.

Developed and produced monthly Newsletter of events to all tenants, hosted community events while sustaining leasing techniques and customer satisfaction. Gillespie Group Management Jackson, MI

Property Manager 2002-2008

2002-2003 - Leasing Specialist; Promoted to Assistant Manager in a fast-paced prestige Apartment Leasing Industry, selected by upper management as the dynamic duo

2003-2008, Leasing Manager/Property Manager with the proven desire and ability to train new and existing employees with a total of 500 units. Create and maintain Operating Budget for a 150+ unit community.

Managed an average of 4 employees while handling Time Sheet, productivity, time-off requests and emergency after hour rotation.

Developed weekly, monthly and yearly statistical and graphed reports to show productivity and financial growth in sales and marketing for Three Jackson Communities

Created and maintained a professional relationship with a diverse population of customer service in a respectful, culturally competent manner.

Managed all aspects of maintenance needs with call rotation after hours

Drafted legal contracts for lease terms with resident payment to the community

Maintained extremely responsive maintenance staff and communication when directly servicing the resident work orders

Generated and operated highly confidential financial statements daily, exceeding several thousand dollars at a time

Assisted Leasing department through Community Event Planning and client appreciation events V O L U N T E E R E N G A G E M E N T

Committees

Director of Marketing and Business – Centurions MI Non Profit – Abolish Human Trafficking www.centurionsmi.org (4/2020-4/2021)

Community

Outreach

Henry Ford Emergency Room volunteer (Formerly known as Foote Hospital) (2011- 2012)

March for Babies team fundraising walk (2017)

Bi-Monthly Clothing and Household donations to St. Vincent De Paul (2018-present) Autism Awareness 5K run/walk (2017-present)

Household Hazardous Waste Community Events (2012-present) Holiday mother and child donation to AWARE Shelter (2018-present) Holiday canned food Donation to Jackson Interfaith Shelter (2015-present) Director of Marketing and Business – Creating fundraising events– Centurions Michigan – Up and coming Non-Profit Organization to Abolish Human Trafficking – 2020- 2021

Licensure Firefighter I/II - Rives/Tompkins Fire Department- paid volunteer – 2019- 2021 Treasurer – Rives/Tompkins Fire Department Board-2020-2021 CPR Certified 6/2021

State of Michigan Department of Health and Human Services- Division of Child Welfare Licensing – 2017 License # CF380386632 Licensed Foster care – Family Services and Children’s Aid Expiration: 10/21/2019 due to duo family adoption complete 6/2019

Adult, Child and Infant Cardio Pulmonary Resuscitation (CPR) Certified - 2017 References Upon request

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