Keith Seiter

***** ****** ******

Fort. Myers, FL 33908

859-***-****

adu4w2@r.postjobfree.com

Management Professional with over 15 years of experience managing small, midsize, and large businesses.

Managing Financial Allocations

Process Improvement

Building Business Relationships

Risk Management

DOT regulations

Quality Assurance

Managing Cross-Functional Teams

Facility Management

Policy and Procedures

OSHA compliance

Incident Reporting

Ground security/TSA

Customer Service

HVAC Project/Service Manager

Sales

USF Holland, Cincinnati, OH

August 2010 – September 2021

Driver Mentor

Driver Mentor/ Trainer responsible for training new cdl drivers in all aspects of the business including logs and manifests..

Facilitated a company standard program to ensure the quality and locations of the product are correctly placed; maintained company standards through regular quality control inspections.

Professionally maintained DOT regulation logs.

Spearheaded open communication policy with all levels of management and associates; ensuring all levels worked together to achieve company goals.

Models, enforces, and provides direction and guidance to drivers on proper service approaches and techniques to ensure that all customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Cincinnati Bell Telephone Company

October 1998 – May 2010

Operations Manager

Developed and hired new employees.

Assisted in payroll and vacation scheduling.

Resolved customer issues by taking call escalations as an in-charge supervisor.

Subject matter expert on several different products and services.

Scheduled techs for service orders while correcting issues on the orders.

Trained and mentored new hires.

Cross-trained employees in all job functions.

Monitored employees to ensure calls were being handled in a proper, professional manner.

Performed quality observations on employees to secure the effectiveness and productivity of the individual sales consultants.

Insure the use of proper calibration methods and techniques for consistency.

Developed new techniques for exceeding consultant’s sales goals

Cincinnati/Northern Kentucky Airport

April 2007-August 2010

Part-time

Delta Airlines/Comair

Lost luggage dept.

Security sweeps on planes.

Trained other employees on security sweeps.

Ground security, helping TSA.

Education/Other:

Stratford- Small Engine Repair/Associates-2015

Lloyd H.S.- 1984

Letter of Merit received from The White House Communications Dept. while working at Cincinnati Bell Telephone.

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