Delta Airlines Hvac Project
Resume:
Keith Seiter
Fort. Myers, FL 33908
***********@*****.***
Management Professional with over 15 years of experience managing small, midsize, and large businesses.
Managing Financial Allocations
Process Improvement
Building Business Relationships
Risk Management
DOT regulations
Quality Assurance
Managing Cross-Functional Teams
Facility Management
Policy and Procedures
OSHA compliance
Incident Reporting
Ground security/TSA
Customer Service
HVAC Project/Service Manager
Sales
USF Holland, Cincinnati, OH
August 2010 – September 2021
Driver Mentor
Driver Mentor/ Trainer responsible for training new cdl drivers in all aspects of the business including logs and manifests..
Facilitated a company standard program to ensure the quality and locations of the product are correctly placed; maintained company standards through regular quality control inspections.
Professionally maintained DOT regulation logs.
Spearheaded open communication policy with all levels of management and associates; ensuring all levels worked together to achieve company goals.
Models, enforces, and provides direction and guidance to drivers on proper service approaches and techniques to ensure that all customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Cincinnati Bell Telephone Company
October 1998 – May 2010
Operations Manager
Developed and hired new employees.
Assisted in payroll and vacation scheduling.
Resolved customer issues by taking call escalations as an in-charge supervisor.
Subject matter expert on several different products and services.
Scheduled techs for service orders while correcting issues on the orders.
Trained and mentored new hires.
Cross-trained employees in all job functions.
Monitored employees to ensure calls were being handled in a proper, professional manner.
Performed quality observations on employees to secure the effectiveness and productivity of the individual sales consultants.
Insure the use of proper calibration methods and techniques for consistency.
Developed new techniques for exceeding consultant’s sales goals
Cincinnati/Northern Kentucky Airport
April 2007-August 2010
Part-time
Delta Airlines/Comair
Lost luggage dept.
Security sweeps on planes.
Trained other employees on security sweeps.
Ground security, helping TSA.
Education/Other:
Stratford- Small Engine Repair/Associates-2015
Lloyd H.S.- 1984
Letter of Merit received from The White House Communications Dept. while working at Cincinnati Bell Telephone.
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