Customer Service Representative

JOEMAR A. ROMANTICO

************@*****.***

Bagong Barrio, Sapang Maragul Tarlac City zip 2300 Philippines

+639-***-***-***

Objectives

Seeking a challenging position in a highly esteemed organization where my communication skills and organizational abilities are enhanced for better career development. Education

Asian Institute of E-Commerce Cubao

BS Management 2010 -2012

Experience

Movenpick Hotel & Resorts Yanbu City, Saudi Arabia Night Auditor June 2013 – June 2019

A night auditor's job is a mix of a customer service representative and of an accounting clerk. Night audit duties in customer service include handling the reservation process, welcoming guests, and getting them checked into their rooms. Responding to guests' requests and coordinating with other hotel workers to handle necessary end-of-day tasks. Accounting duties include taking payments, reconciling accounts, preparing bills, and balancing the front desk's cash drawer.

Sutherland Global Services Sn. Isidro Tarlac City, Philippines Customer Service Associate July 2019 – January 2021

Sitel Tarlac Luisita Sn. Miguel Tarlac City, Philippines Customer Service Associate August 2021 – February 2022 Customer service representatives, customer service advisors, or customer service associates interact with customers to handle complaints, process orders and provide information about an organization’s products and services. Qualifications include good communication, problem-solving, and computer skills.

Toyota San Miguel Tarlac City, Philippines

Audit Staff January 2022 – December 2022

Audit Associates are specialists in accounting who assist the auditing team with the planning and administration of assignments. Audit Associates draft financial statements, prepare budgets, conduct financial audits, and verify the financial information of an organization. Skills

• Active Listening

• Communication

• Computer Skills

• Customer Service

• Interpersonal Skills

• Leadership

• Management Skills

• Problem-Solving

• Time Management

• Transferable Skills

Knowledgeable in

• Sun System V 4 - infor10

• Opera 5 – Opera 9 Cloud

• P.O.S. Microsoft Micros – Symphony

• Protel

• Microsoft Office, Power point and Excel

• SAP

Certified English proficiency

• Duolingo English Test – 100 %

https://certs.duolingo.com/5bd33a0064d95bef900b1c5150acec80 References

• Mr. Khaled Zaki

Hotel Financial Manager Movenpick Hotel & Resort Yanbu Mobile: +966-***-***-*** / ******.****@*********.***

• Mr. Mohamed Monaem

Hotel Income Auditor Movenpick Hotel & Resort Yanbu Mobile: +966-***-***-***/ *******@******.***

• Mr. Dennis Carcosia

Team Manager at Sutherland Global Services Tarlac Site Mobile: +639-***-***-*** / *********@*****.***

• Mr. Renzo Quiambao

Audit Head Supervisor at Toyota Tarlac

Mobile: +639-***-***-***

Contact this candidate