Raul Gerhard Hernandez

Strong customer service and administrative experience. Command of English grammar, punctuation and spelling. Shift work okay!

Rosemead, CA

• Impeccable English language command

• Typing 53 WPM

• Data entry Alpha Numeric 9911.44 KPH

• 10-Key 7134.2 KPH

• Shift work okay!

Work Experience

National Auto Glass Direct - Warehouse/Assembly

National Auto Glass Direct, Inc., South El Monte - South El Monte, CA November 2022 to December 2022

• Assembly line production of Auto Glass for distribution

• I wanted to try warehouse work; it was not a good fit, and - with the President's permission, - terminated without 2 weeks' notice to return to office work

Kaiser Permanente - Administrative Assistant/Call Center Kaiser Permanente - Pasadena, CA

June 2010 to October 2014

• Administrative assistant, Data entry, call center, high-profile customer service

• Typing tested at 86 words per minute 0 errors.

• Experienced and professional

The Spot Pasadena - Catering Assistant

The Spot Pasadena - Pasadena, CA

August 2010 to August 2014

• High end, high profile catering assistant

• Impeccable customer service requirement

Hawa'iki Tower Honolulu - Office Administrator

Hawa'iki Tower, Association of Apartment Owners - Honolulu, HI January 1999 to May 2007

• Office administration

• High profile, high end customer service

• Hawaii Tower is a 49-story luxury residential Honolulu high-rise Keo's Thai Cuisine Honolulu - Waitstaff

Keo's Thai Cuisine Honolulu - Honolulu, HI

December 1999 to October 2004

High performance table-waiting to an established, upscale clientele in a high profile environment Lufthansa German Airlines - Passenger Service Agent/Ramp Agent Lufthansa German Airlines - San Francisco, CA

November 1990 to October 1997

• High profile customer service

• First class and Business Class formalities

• Responsible for 747 and A320 aircraft on the ground during turnaround for return transatlantic flight

• Supervised ground activity: fueling, passenger & baggage loading, lavatory and catering Education

Internship in Clinical Psychology

Antioch University-Los Angeles - Los Angeles, CA

August 2012 to August 2013

Master's Degree, in Clinical Psychology

Antioch University - Los Angeles, CA

August 2010 to August 2012

Skills

• Administrative experience

• Communication skills

• Office experience

• Computer skills

• Typing

• Impeccable English (10+ years)

• Clerical experience

• Logistics (8 years)

Certifications and Licenses

California LMFT - pending

January 2010 to January 2013

Assessments

Customer focus & orientation — Proficient

October 2022

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

December 2021

Level of motivation and discipline applied toward work Full results: Proficient

Warehouse safety — Expert

November 2022

Using safe practices in a warehouse setting

Full results: Expert

Work style: Reliability — Proficient

November 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Workplace safety — Expert

November 2022

Using safe practices at work

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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