Kendra Lebby

**** ***** ****** ***

Fayetteville NC 28314

adu4q1@r.postjobfree.com

202-***-****

WORK EXPERIENCE

Aesthetician

TiteCuttEssentials - Alexandria, VA December 2015 to Present Create body essentials for skincare. Research herbs and oils that help skin. Prepare and mix products such as lotion, whipped Shea butter, sugar scrubs, and soap for the consumer base. Prepare samples, labels, and jarring; delivery.

Customer Pro Team Lead

Verizon Wireless - Charlotte, NC April 2011 to 2016 Resolving issues with first call resolution

* Focusing on the customer and business assurance

* Selling and promoting products and services that meet the customer's needs

* Retaining customers with valuable solutions that meet the needs

* Taking escalations from customers and customer service representatives for solutions * Being liaison for long term customers and company

* Acting supervisor

Property Insurance Claims Specialist

Assurant - Duluth, GA November 2010 to April 2011

Enforcing Property Insurance * Updating Claims

* Inspections

Mortgage Specialist

Bank of America - Greensboro, NC June 2009 to April 2010 Updating Mortgage information

* Acquiring and maintaining loans * Updating Bankruptcy loans Education

Masters in Business Management

American Intercontinental University - Hoffman Estates, IL 2011 to 2014

Bachelor's in Business Management

University of Phoenix - Phoenix, AZ

Skills

• Call Center (10+ years) • Customer Care

• Customer Service

• Team Lead

• English

• Excel

• Microsoft Word

• Typing

• Microsoft Outlook

• Basic Math

• Product Demos

• Sales Experience

• Supervising Experience • Coaching

• Business Development

* Experienced within P&C Insurance and Claims

* Excellent Communication and Indirect or Direct Customer Service Skills

* Experience with C.L.U.E Insurance Verification Systems Assessments

Active Listening — Highly Proficient

June 2019

Actively listening and appropriately responding in conversations. Full results: Highly Proficient CRM Skills with Salesforce — Highly Proficient

December 2019

Knowledge of Salesforce objects, fields, and processes. Full results: Highly Proficient Customer Focus & Orientation — Expert

December 2019

Responding to customer situations with sensitivity Full results: Expert Verbal Communication — Highly Proficient

December 2019

Speaking clearly, correctly, and concisely Full results: Highly Proficient

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