Service Representative Customer
Resume:
Scheronica Pritchard
Customer service representative
Muscle Shoals, AL 35661
************@*****.***
Seeking entry level customer service position. Where I can utilize my skills. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
North Alabama Gas District - Muscle Shoals, AL
May 2021 to Present
Setting up new gas accounts, taking payments. Answering the phones,faxing, making copies of paperwork and scanning into the files. Making service orders, complete service orders. Making meter cards and logging them in the meter list book. Completing work orders in the computer. Doing daily deposits, making sure that the gas totals balance. Assisting customers with paying there bills. Filing our service cards. Making any changes to the service and meter cards. Posting payments to customer accounts.
Cashier
Lowe's Home Improvement - Florence, AL
February 2022 to August 2022
Checking customers out, helping them find items. Greeting customers, retuning unwanted items, taking out trash, counting the money, answering the phones. Sitting up new accounts, looking up customer accounts numbers.
Scheduler II
Huntsville Hospital-Heart Center Incorporated - Huntsville, AL November 2010 to May 2021
I am responsible for checking patients in and out, collecting co pays, verifying patient's insurance, scheduling appointment, answering phones, taking referrals, taking phone message and entering them into computer for nurse and doctor. I am responsible for getting tests authorized threw the insurance companies that are ordered outside of the office. I also make copies; and doing daily deposit. I also serve as a back-up-person for medical records. These duties included pulling charts, scanning document into EMR, cleaning off fax machine, and dictation printer. I also have experience in working Cerner computer system.
Receptionist
Shoals Primary Care - Sheffield, AL
November 2006 to November 2010
I was responsible for checking patient's in and out; collecting co pays, answering the phone, schedule appointments, taking referrals, doing daily deposit. I was also responsible for doing medical records, precerts for all testing done inside and outside of office, scanning documents into computer, pulling charts, taking phone messages for nurse and doctor. Arch of the Shoals-Tuscumbia, Alabama
Assistant-I was responsible for making copies, answering phones, faxing; help clients with disabilities do their work. This facility that I have worked for was more like a school and work for the client. I would work inside of the work center were patient's did their work. The clients would have to sort out screws and check for the bad screws. I would prepare their work stations, and I would assist them with their work. We would also take clients on different field trips. Education
Associate of Applied Science in Office Administration Northwest Shoals Community College - Muscle Shoals, AL August 2005
Diploma
Sheffield High School - Sheffield, AL
Skills
• Primary Care Experience
• EMR Systems
• Medical Records
• Medical Office Experience
• Medical Billing
• Insurance Verification
• Medical Scheduling
• Cerner
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